Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
863 reviews
5 stars
357
4 stars
176
3 stars
148
2 stars
57
1 star
125
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers noted that the restaurant was clean and well-maintained, including the bathrooms.
Service Quality
Customer service experiences varied widely; some praised friendly and fast service, while others reported rude staff and poor management.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
Feedback on food quality was mixed, with some customers enjoying fresh items while others complained about stale or poorly prepared food.
Operational Hours
Several customers expressed confusion and disappointment regarding the restaurant's advertised hours and actual closing times.
- AKAlex KunzeOct 7, 20255.0It’s McDonald’s always clean and always tastes the same….great
- RTRandy TorresAug 27, 20255.0Late night stop as we were passing through town. In was nice and clean, friendly staff and we c enjoyed our meal
- CECera Eshelman-MillerAug 23, 20251.0Sat at drive-through for over 15 minutes (it was 10:40pm) we waited for 15 minutes and tried to get the attention of somebody through the speaker. The app and site both told us Midnight after waiting the 15 minutes and not getting any response, we drove to the front door only to see that it actually was supposed to close at 11 And the drive-through was open till 12. We drove from 20 minutes away (one way) after having played a long football game! Very disappointed in your false advertising and lack of CORRECT communication to customers. Picture shows that we ended up leaving a little after 11 o’clock and not getting any service whatsoever
- JSJose SaezAug 21, 20251.0Customer service is not what you would expect from a company that makes their living off of their customers. I ordered a l0 piece nugget and bbq sauce “made to order” and I got nuggets that were old, when I brought it up to the restaurant manager she said she would take care of it. She turned around and walked back behind the counter where you could not see her said something to someone behind the counter and came back out with the same product and said here you go these are fresh. The nuggets were colder than when she walked behind the counter. I’ve always had trouble with this store and their service, maybe that’s the new norm or corporate doesn’t care about the customers anymore and it’s okay to treat customers like that. IDK. I just threw my food in the garbage and walked out. Just venting here but we deserve better than what we’ve been getting out of that restaurant!!
- KSKrysti ShookAug 7, 20251.0There was no service, had to order on the kiosk. I ordered a quarter pounder with cheese and it did not taste right at all. The meat was awful
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's New Castle, CO?
McDonald's in New Castle, CO is open daily from 5:00 AM to 11:00 PM.
When is the delivery service available at this McDonald's?
Delivery is available every day from 5:00 AM to 10:30 PM.
Does this McDonald's location have a drive-thru service, and what are its hours?
Yes, the drive-thru is available daily from 5:00 AM and closes at 11:00 PM on weekdays and Sundays, and at midnight on Fridays and Saturdays.
What menu options can I expect at this McDonald's?
This McDonald's offers a variety of menu options made with quality ingredients, including breakfast items, burgers, sandwiches, coffee, and frozen desserts.
What payment methods are accepted at McDonald's in New Castle?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Can I order McDonald's for curbside pickup and delivery?
Yes, McDonald's offers curbside pickup and delivery services.
Is WiFi available at this McDonald's location?
Yes, complimentary WiFi is available at this McDonald's.
Are there any hotels near McDonald's in New Castle for visitors?
Yes, nearby hotels include Wingate by Wyndham New Castle - Glenwood Springs and The Lodge at New Castle, which visitors can conveniently stay at when visiting the area.
Where can I fuel up my car near McDonald's in New Castle?
Several gas stations are nearby, including Stop N Save, Conoco, Maverik, Shell, and Kum & Go, making it convenient to fuel your vehicle while visiting McDonald's.
What local attractions can I visit near McDonald's in New Castle?
Local attractions near McDonald's include New Castle Family Fitness for gym activities, A's Spa Nails and Fiore' Salon for beauty treatments, and various dining options such as New Castle Diner, El Tapatio, and Hong's Garden Chinese Restaurant.