McDonald's

3.0
2586 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6950 Mesa Ridge Pkwy, Fountain, CO
80817, United States

Hours

Reviews

3.0
2,586 reviews
5 stars
657
4 stars
452
3 stars
423
2 stars
233
1 star
821

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, often exceeding 30 minutes for food, even during non-peak hours.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders, missing items, and poorly prepared food.

Management Issues

Several customers noted unprofessional behavior from management and staff, contributing to a chaotic service environment.

Food Quality

Feedback indicated that food was often served cold or stale, with complaints about the freshness and preparation of items.

Customer Experience

Overall, the customer experience was negatively impacted by rude staff interactions and a lack of effective communication.
  • MR
    Mark Ranne
    Jan 3, 2026
    1.0
    No more. How has fast food turned into pay, then wait in your car for 15 minutes. Food came out cold, server was smoking while delivering my food. Just yuck. Keep your nasty food and your slow services. I'll go somewhere else.
  • EF
    Elizabeth Fawcett
    Jan 2, 2026
    1.0
    I went in for breakfast today and the manager was screaming at her employee about being late while there were customers waiting upfront. I was able to hear her from the kiosks. It was extremely unprofessional as that is NOT a conversation you have infront of all your employees or customers. She should’ve taken them to the office and had a talk there
  • CD
    Cassidy Davila
    Jan 2, 2026
    1.0
    Tell me why I use the mobile app any time I come and I still have to "pull around" to one of the reserved spots because "we're just waiting on hashbrowns" every time? Having to sit for 20+ minutes in the reserved spots waiting for hashbrowns is ridiculous. Do y'all not make hashbrowns in the morning? Do better.
  • CG
    Chris Gaunt
    Dec 31, 2025
    1.0
    I placed a mobile order through the McDonald’s app and waited over 30 minutes for my food. When I asked about my order, the manager, Angie, refused to honor it because it didn’t show up in their system. She insisted I needed a code from the app to look up my order, but the app never provided one. I tried showing my email receipt, which clearly confirmed my payment and location, but she refused to accept it. Each time I attempted to explain, she repeated that she needed a code and eventually told me not to wave my phone in her face. When I asked if she really expected me to leave without my food and dispute a $9.01 charge, she said yes and told me I had to leave. Extremely frustrating experience with unhelpful and dismissive service.
  • BA
    Blu AMV
    Dec 8, 2025
    2.0
    Went to go pick up my order today and saw a sight so familiar I have decided to stop going here. That was the manager with the name tag Angie, who was yelling at all of her employees using very unprofessional language over small things. As someone that managed a fast food store, I don’t understand how she is the manager of that store. Micromanaging your employees to the point where orders are not getting done and causing massive backup problems with orders and leave customers waiting on their orders for hours at a time. It’s no wonder this store has fallen so greatly in the leaderboard. If she is a manager I could only imagine the rest of the leadership at this McDonald’s franchise. Avoid if you want your food done at a timely pace and if it isn’t, I promise it’s likely the management causing delays based off of multiple visits, hearing the same childish arguments behind manager and employees in the background that get excessively loud.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Fountain, CO?

McDonald's in Fountain, CO is open 24 hours a day, 7 days a week.

When is the delivery service available at this McDonald's location?

Delivery service is available daily from 7:00 AM to 1:00 AM.