Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers consistently reported long wait times, often exceeding 20 minutes, for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor attention to detail.
Staff Behavior
Feedback indicated a lack of professionalism among staff, with reports of rudeness and unprofessional conduct.
Food Quality
Several customers complained about cold, stale, or poorly prepared food, contributing to a negative dining experience.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and restrooms.
TM
Tyler Moehring
1 day ago
1.0
The customer service wasn't horrible but it wasn't good the wait took forever 20+ minutes and we didn't get one of our burgers so we had to wait in the line again and the food ended up being cold
NH
Nick Hill
Jan 5, 2026
1.0
Waited over 20 minutes for my food just to finally get it and it all be cold as if it was sitting there the whole rime
TR
tristen rogers
Jan 5, 2026
1.0
How are you going to close early and leave everything on. Atleast close your online orders is it that hard?
BB
Braedon
Jan 4, 2026
1.0
We bought an Online order 1/03/25 from 105 Plaza Fountain, CO 80911, cg99yf11, 9:35pm. Food was incomplete and freezing. We are missing straws, parts of our meals and it’s frustrating when places like this are incapable are doing their job, sorry my wife was pregnant and was looking for a comfort meal during your allotted work period. Doordash is in the process of doing a partial refund and should be a complete refund in my opinion. Delivery of service was great door dasher did good.
BB
Bob Fudge (BobFudge)
Dec 11, 2025
3.0
I figured out what they do here, if their to busy and get swamped, some orders will never get completed and disapear completely, this happens primarily with mobile orders because sometimes they dont show up and am assuming they complain the least.
After 40 minutes i realized it was not being prepared and had to pester the manager and he made it in under a minute. Like what are we doing here guys?
You are actively encouraging rudeness and nasty behavior from customers doing this.