McDonald's

3.3
1202 reviews
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Business Details

765 West Baptist Road, Colorado Springs, CO
80921, United States
(719) 481-8742
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
765 West Baptist Road, Colorado Springs, CO
80921, United States

Hours

Reviews

3.3
1,202 reviews
5 stars
391
4 stars
224
3 stars
216
2 stars
119
1 star
252

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders, with multiple customers reporting missing items or wrong food.

Service Speed

Customers consistently noted long wait times for food, both in-store and drive-thru, often exceeding 30 minutes.

Food Quality

Many reviews mentioned old or cold food being served, with specific complaints about fries and other items not being fresh.

Staff Behavior

Reports of rude or unprofessional staff interactions, with some customers feeling ignored or disrespected.

Cleanliness

Several customers pointed out dirty dining areas and poor maintenance of the restaurant.
  • WB
    Walter Barlow
    Oct 26, 2025
    1.0
    Went to counter to order and when the employees came , he was on his phone talking in a language from south of the border and looked at me and just walked off and kept talking , I was unable to order with him. Had to call numerous times to get somebody else's attention , and almost had to yell to get his attention. Place my order and when they brought it to me, it wasn't even correct. The only positive thing I can say is the food was o k at the person cleaning up to the very good job of cleaning.
  • JJ
    Jason
    Oct 22, 2025
    1.0
    Just rating the horrendous parking lot
  • JM
    Jessie Miller
    Oct 20, 2025
    1.0
    There is something seriously wrong with this location! They gave us the wrong order THREE times and this happens FREQUENTLY! Not only do I get the wrong order THREE times, they take WAY TOO LONG (30+ minutes every time we go here) to get their orders out when they’re not even busy! This poor man before us has been waiting over an hour for his food!
  • AP
    Ashley Payton
    Oct 16, 2025
    1.0
    Waited 15 minutes for my "custom" order and it all came out with everything that I asked it not to. I will say the supervisor was kind and rectify the issue but how can you tell me to wait 15 minutes for a custom order and give it to me right off the heating lamp. Time is money and my time is very valuable. Something that was supposed to be quick ended up wasting over an hour.
  • SR
    Sherry Rice
    Oct 5, 2025
    2.0
    I'm not a fan of MDs but we were strained for time after school pick up and my grandsons were hungry. We were nearby running another errand. I let each of them order a kids meal. Some "special@ drink I paid extra for basically exploded by some chemical reaction in it resulting in a big mess in the 9 yr olds clothes, as well as instead my car. I pulled over so he could pour out some of the continuous flowing drink now on the outside of my car too.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 765 West Baptist Road, Colorado Springs?

McDonald's at this location is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's?

The drive-thru is open every day from 5:00 AM to 11:00 PM.