McDonald's

3.4
1773 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5450 Tutt Boulevard, Colorado Springs, CO
80922, United States

Hours

Reviews

3.4
1,773 reviews
5 stars
586
4 stars
384
3 stars
297
2 stars
139
1 star
367

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted issues with food quality, including cold items, incorrect orders, and unsanitary conditions.

Staff Attitude

Several customers noted unprofessional behavior from staff, including rudeness and lack of customer service.

Inconsistent Experience

While some customers praised the cleanliness and friendly service, many others experienced significant issues, indicating a lack of consistency in service quality.

Order Accuracy

Frequent complaints about incorrect orders and missing items, particularly with drive-thru and mobile orders.
  • CT
    Chantel Thompson
    1 day ago
    2.0
    Took them over 20 mins to make a coffee and I didn’t even get it because it took so long. Also forgot our orange juice.
  • CO
    cory olson
    6 days ago
    1.0
    The fries are always soggy and mostly cold. The food has never been fresh no matter what time of the day you go it seems like. Napkins in the bag would be a plus
  • KJ
    Katy James
    Nov 17, 2025
    4.0
    The food is always fresh and yummy. I just am not a fan of how the front is set up to order there is never anyone at the register and u have to wait a long time to get helped.
  • IA
    Isaiah Ayers
    Nov 5, 2025
    5.0
    I was having some issues with the promo offer for my order and the manager quickly took care of it like it was nothing. Food came out quickly and accurately. Highly recommend
  • GH
    Gabriel Harden
    Nov 3, 2025
    1.0
    This is the third time we’ve came to this McDonald’s and they’ve given us burnt cookies AND didn’t put any extra requests we paid for in our food. It’s really not hard to have to quality control, coming from someone who’s worked in fast food for god knows how long. Do better.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 5450 Tutt Boulevard?

McDonald's at 5450 Tutt Boulevard is open daily from 5:00 AM to 10:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open Monday through Thursday from 5:00 AM to midnight, and from Friday to Sunday until 1:00 AM.