McDonald's

3.4
1925 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
535 Airport Creek Point, Colorado Springs, CO
80916, United States

Hours

Reviews

3.4
1,884 reviews
5 stars
620
4 stars
369
3 stars
383
2 stars
150
1 star
362

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff interactions.

Food Quality

While some customers found the food acceptable, many complained about cold or undercooked items and missing condiments.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty restrooms and sticky floors.

Staff Performance

Mixed feedback on staff performance; some employees received praise for their friendliness, while others were criticized for poor service.

Order Accuracy

Numerous customers experienced problems with order accuracy, including missing items and incorrect food preparation.
  • LM
    Leniga Myers
    Nov 9, 2025
    5.0
    Placed an order online realized it was for the wrong location it wouldn’t let me cancel online 1 min after the order was made called the location and they said that all they could do was hold my order for me when I arrive comical hopefully I can get a refund as it’s currently 1:41 pm and I won’t be able to “pick my order up” till about 9pm Night crew definitely turned the whole experience around I use to work at McDonalds glad to see night shift still kill it
  • HN
    Hoai Nguyen
    Nov 1, 2025
    1.0
    Ordered ahead but still had to wait long. Today they even made me wait 20m just for a sweet tea lemonade. I am sure they forgot my order. Even came up to them to remind but still had to wait for them to bring me the drink after that!
  • RC
    Richard Calkins
    Oct 26, 2025
    5.0
    Great service
  • HV
    Hunter Vorp
    Oct 22, 2025
    2.0
    I ordered a Spicy McCrispy, a 10-piece Nugget, 2 Large Fries, a Large Sprite, a Large Caramel Frappe, and the new cookie tote. I ALSO ordered Creamy Ranch, BBQ sauce, Sweet and Sour, and Honey Mustard. I did not get any sauces or condiments, whatsoever, and am very sad and mad about that. I can see why this place has 3.4 stars on average, and a huge amount of the reviews, are 1 stars. The only reason this place gets a 2, is because the food itself was standard, nothing wrong with it, and I was out in less than 10 minutes. Would've preferred to be there for 15 minutes, to get some sauce. These McNuggets are extremely dry. Will not go back.
  • LH
    Lisa Hart
    Oct 20, 2025
    2.0
    They don't ask you how you are or anything it's like they don't even know people are there really

Frequently Asked Questions About McDonald's

What are the McDonald's Colorado Springs delivery hours?

McDonald's delivers food daily from 5:00 AM to 11:30 PM.

When is the McDonald's drive-thru open in Colorado Springs?

The drive-thru is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.