McDonald's

3.3
2570 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4801 North Academy Blvd, Colorado Springs, CO
80918, United States

Hours

Reviews

3.3
2,570 reviews
5 stars
825
4 stars
486
3 stars
437
2 stars
221
1 star
601

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff interactions.

Food Consistency

Many reviews highlighted issues with food quality, such as cold or improperly cooked items, and missing components in orders.

Cleanliness

The cleanliness of the dining area and restrooms received mixed feedback, with some customers noting it was clean while others pointed out areas for improvement.

Management Issues

Several reviews mentioned poor management practices, including staff behavior and operational inefficiencies, leading to a negative customer experience.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that service can vary significantly.
  • JG
    John Godwin
    Nov 14, 2025
    5.0
    Lu was our server and she really made it a great place to eat. She was very polite, and patient and a big help. And the food was pretty good too. You just don't find super friendly and helpful people at a fast food restaurant very often. But she did a great job. Thank you Lu
  • AW
    Adrieanna Waldridge
    Nov 10, 2025
    4.0
    They never have ice cream the and then the whole cash only experience has been weird.
  • HD
    Hyrschall S Damon
    Oct 29, 2025
    4.0
    It was what I expected, good but busy; I came right before lunch like 11 ish and they seemed swamped with delivery orders I still got my food I ordered when I got there in a timely manner.
  • LE
    Luke Evans
    Oct 26, 2025
    1.0
    Ordered ahead on the app for breakfast, just 2 burritos, before 10, 5-10 mins before arrival. At the speaker, called me by name and said pull to the window. At the windo, they could no longer locate my order and were confused. When they finally sorted that, was told they were out of burritos and all they could do was cancel the order. Terrible service! Wife tells me they don’t even make the burritos at this location, which is how they run out, and they are usually dried out and terrible. She has stopped coming here, despite how convenient the location is for us. Terrible service equals terrible management. Avoid!
  • JR
    James Roberts
    Oct 25, 2025
    5.0
    I went here this morning and the manager was amazing! After ordering a bunch of breakfast food in the app, arriving to the drive thru at 10:31, and the automated system saying they had to cancel our order (since breakfast ended at 10:30), the manger talked to me and got us our food anyhow: She asked for input from the kitchen staff, verified what was possible, and made it happen! Our hungry kids were ecstatic that we were able to get the delicious breakfast food we ordered. While waiting, we visited inside, and the lobby and restrooms were clean and pleasant. … Great service all around!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 4801 North Academy Blvd?

McDonald's at 4801 North Academy Blvd is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers a 24/7 drive-thru service.