McDonald's

3.1
3449 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2705 Janitell Rd, Colorado Springs, CO
80906, United States

Hours

Reviews

3.1
3,449 reviews
5 stars
913
4 stars
675
3 stars
653
2 stars
318
1 star
890

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incomplete or incorrect orders, including missing items and wrong food.

Customer Service

Feedback highlighted a mix of experiences, with some staff being friendly and helpful, while others were described as rude and unprofessional.

Food Quality

Several reviews mentioned poor food quality, including cold, stale, or improperly prepared items.

Service Speed

Customers frequently complained about long wait times in both drive-thru and in-store, with some stating they waited over 30 minutes for their orders.

Cleanliness

While some noted that the restaurant was clean, others reported unsanitary conditions, particularly in food handling and dining areas.
  • RM
    Rebecca Mosley
    2 days ago
    1.0
    This place SUCKS. It should not take 20 minutes to heat up a McRib. The term "fast food" is applied very loosely here.
  • GG
    grace
    Nov 16, 2025
    1.0
    Terrible experience at this McDonald’s. We waited 10 minutes for our order in the drive-thru, only for me to finally go inside and be told they had lost the order completely. They made a new one, which took another few minutes, and when we checked it, it was the wrong order again. I had to walk back inside a second time just to get it fixed.When we finally received the corrected food, they were missing all the condiments we clearly asked for. At that point we were just done. Super frustrating visit from start to finish. Definitely needs better organization and attention to orders.
  • GM
    Georgie Monroe
    Nov 1, 2025
    1.0
    Feel like im being robbed by giving this location any stars. Being low on funds in this economy and you chose a restaurant and they fault you for them bagging incorrectly. First why are you rationing food? Cheesebugers smashed and dry. Forgot nuggets, i call to be told if i dont come back today im SOL. Explained to Gabriel im not driving back down circle tonight. Ill split our food evenly so everyone has some. They make you feel in the wrong for lack of expo properly reading and marking off correct items in bag. Tea looks like water...Do better or find another profession. Yall have mostly 1 and 2 stars shouldve looked first at your rating. Shame on me.
  • AM
    Austin McAlhaney
    Oct 29, 2025
    2.0
    I was missing a double cheeseburger and a small fry from my order for my family and because when I ordered I was asked if I wanted the receipt and I said no I’m good they can keep or toss it whatever. Well due to that mistake I wasn’t able to get my double cheeseburger and small fry because they couldn’t verify that I had ordered from that specific McDonald’s and so Iended up having to go by Burger King which was a few miles out of my way in order to get my kid the burger and fries they wanted. Not to mention the backlash I got from my kid about how they wanted McDonald’s not Burger King and. From the other aabout why they got Burger King and he didn’t. All in all McDonald’s turned made my night just freaking fantastic. Key takeaway always get your receipt… I guess
  • RV
    Rose Veloz
    Oct 21, 2025
    1.0
    The people that work here at this McDonald's is very rude. And disrespectful, they only take orders from one side of the drive through when there's 2 lines. When you order, they don't even take your order. The right way when you politely tell them oh, there was a mistake on the order they get mad and say that they can't take orders at the window. But yet you wait 20 to 25 minutes in the drive through to even take your order. I will not be back to this McDonald's. Let alone didn't even give me all of my order. This is not a way of fast food place should be. Let alone have customer service as bad as this one.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2705 Janitell Rd, Colorado Springs?

McDonald's at 2705 Janitell Rd is open 24 hours a day, every day of the week.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 2705 Janitell Rd has a drive-thru that is open 24/7.