Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!
While many customers praised the friendly and helpful staff, there were notable complaints about unprofessional behavior and slow service during busy times.
Food Quality
The food received mixed reviews; while many enjoyed the bagels and sandwiches, there were complaints about incorrect orders, cold food, and issues with portion sizes.
Cleanliness
Most customers appreciated the cleanliness of the dining area, but some noted that tables and floors needed attention.
Order Accuracy
Several customers reported issues with order accuracy, including missing items and incorrect modifications, leading to dissatisfaction.
Wait Times
Customers frequently mentioned long wait times for service, especially during peak hours, which detracted from their overall experience.
MG
Mallory Goertz
Nov 11, 2025
5.0
Aaron was super kind and inviting! The staff really made you feel important, even during a rush!
KT
Kristin Tavaglione
Nov 8, 2025
1.0
Cold bagel sandwiches not toasted, messy wrappers with cream cheese. We didn't have any orders with cream cheese, makes me think it's dirty where sandwiches are made. Take pride in what you do and how you serve. We got a refund and went to safeway and made our own bagel sandwiches for a quarter of the price.Tired of spending money on bad food and being served by people who don't care and want a tip for a bad job.
LC
Lisa Crain
Nov 5, 2025
5.0
Great customer service and relaxing environment. The bagels are good. Bring back my salmon cream cheese pleeease!
ML
Meg Lily
Oct 26, 2025
5.0
I realized this location is on my way to work, they are open early, super friendly, good is such good quality for quick service and everyone at this location is so friendly. It's very clean and they keep a nice and comfortable dining area. 🙂🙂🙂
EC
Eliot C
Oct 15, 2025
1.0
I walked into this location genuinely excited to try Einstein Bagels for the first time — but that excitement quickly disappeared. I stood at the counter for about 5–10 minutes without being greeted, even though multiple staff members clearly saw me waiting.
When I was finally helped, “Sirus” simply said, “What can I get you?” with zero enthusiasm. I ordered a pizza bagel, and what I received looked nothing like something fit to be served — more like a poorly made, thrown-together pizza. I even took a photo because it was so disappointing (your cameras would confirm this as well).
When I politely returned to the counter to ask for a refund or exchange, the staff laughed out loud, as if they found the situation funny — including Sirus, who continued to laugh even after I mentioned their negative attitude.
This was one of the most unprofessional and disrespectful experiences I’ve ever had at any restaurant. Sirus or Boone should not be in a customer-facing role. I won’t be returning, and I’ll be making sure my staff and friends avoid this location as well.