Dunkin'

3.6
1116 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Colorado Springs, CO for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3230 Austin Bluffs Pkwy, Colorado Springs, CO
80918, United States

Hours

Reviews

3.6
1,116 reviews
5 stars
488
4 stars
196
3 stars
121
2 stars
79
1 star
232

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and unprofessional behavior.

Food Quality

Many customers noted inconsistent food quality, with reports of stale donuts and incorrect orders.

Service Speed

Numerous reviews mention long wait times, particularly in the drive-thru, leading to frustration among customers.

Staffing Issues

Several reviews indicate that the location is often understaffed, contributing to poor service and lack of available menu items.

Cleanliness and Environment

The store is generally described as clean and inviting, although some customers noted issues with the parking lot.
  • MN
    Maddie Nichole
    2 days ago
    2.0
    This is the worst Dunkin donuts in the springs. I have now gone twice this most recent time. I put an order in saying for it to be ready at 6:15 because I have to take donuts into my office and the building wasn't even open at 6:30. Why on the app does it say that you're open at 6:00? If you're not? The time before I went here I sat here and waited for 30 minutes for a mobile order that I had put in 45 minutes before it was due to pick it up. Do not recommend this one.
  • ZH
    Zoey Hammer
    Nov 9, 2025
    3.0
    I order a dozen assorted doughnuts, a sandwich, and the cookie butter cloud latte. The doughnuts were delicious, soft and fresh, the latte is so good if you have not tried it you have to! I personally was not a fan of the sandwhich specifically the eggs but what else can you expect. All in all service was very quick and super nice.
  • TL
    Tammi Looney
    Nov 4, 2025
    3.0
    Lady helper was kinda rude, cuz I wasn't sure why that I really wanted at first. Not cool
  • DE
    Dave & Jeanine Evans
    Oct 31, 2025
    5.0
    Enjoy the iced pistachio coffee but it is seasonal. Donuts taste fresh.
  • RM
    Roger McKnight
    Oct 17, 2025
    2.0
    The most unfriendly Customer Service I’ve ever experienced in a Dunkin. We were in for dine in with our granddaughters and not one greeting or hello or thank you from the person at the register or from the manager, who was sitting in the dining room looking at her phone. We felt like we were just an inconvenience. The only smile we saw was from the girl serving the window.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Colorado Springs, CO?

Dunkin' is open from 4:00 AM to 7:00 PM Monday through Friday, and from 6:00 AM to 7:00 PM on Saturdays and Sundays.

Does Dunkin' in Colorado Springs offer drive-thru service?

Yes, this Dunkin' location has a drive-thru for convenient ordering and pickup.