Chipotle Mexican Grill

2.5
447 reviews
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About

Mexican Restaurant
Chipotle Dublin CO is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
6530 Tutt Blvd, Colorado Springs, CO
80923, United States

Hours

Reviews

2.5
447 reviews
5 stars
122
4 stars
31
3 stars
23
2 stars
41
1 star
230

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported rude staff, long wait times, and disorganization among employees, leading to a negative dining experience.

Food Quality

Many reviews highlighted consistently poor food quality, including burnt chicken, undercooked rice, and stale ingredients, with several customers experiencing food safety concerns.

Portion Sizes

Numerous customers complained about small portion sizes, particularly for proteins, leading to dissatisfaction with value for money.

Cleanliness

The restaurant was often described as dirty, with unemptied trash bins and messy dining areas, contributing to an overall negative impression.

Inconsistent Experience

While some customers had positive experiences with friendly service and good food, many others reported that their visits were hit or miss, indicating a lack of consistency in service and food quality.
  • MM
    Melissa M
    3 days ago
    1.0
    SLOWEST SERVICE!!! Sat in the pick up line for over 50 minutes. My online order was 40 minutes late getting ready. Missing some chips.
  • JS
    John Schroebel
    6 days ago
    1.0
    I never write 1 star reviews, but this was undoubtedly the worst experience I’ve had at a Chipotle. Workers ignored me when I was standing at the register to pick up my order. Turns out my food wasn’t ready despite me being there after my pickup time. I sat down and waited, but they proceeded to continue to make walk-in orders, ignoring me. I had to get in line, ask them to make my order, and it was finally made exactly 12 minutes after it was supposed to be.
  • RM
    Ruder Mena
    Nov 17, 2025
    1.0
    Very slow service the restaurant was empty and the staff was taking and they ignored me I waited for 25 minutes worst chipotle ever
  • CK
    Caylee Kohn
    Nov 15, 2025
    1.0
    Last two times I came I waited 25 minutes for a mobile order of just a singular kids meal. I go to window when it says it’s ready for pickup and both times said they couldn’t find the order, when they did they said they didn’t have steak and couldn’t make it. Let down both times and horrible service. Don’t hit it’s ready for pickup if it is obviously not.
  • AA
    Aimee
    Oct 18, 2025
    1.0
    This was the worst experience I’ve ever had at a Chipotle. The only other time I’ve had a bad experience at Chipotle was actually also at this location. I’ve avoided this location ever since, but we were right there and didn’t want to drive down to the Woodman location, so I thought I’d give it another try. First, during the peak of dinner rush, Saturday at 6:30 pm there was no white rice, no queso, and the guacamole was brown and looked old. This was surprising considering the time and expected demand. The Chipotle on Woodman is much better managed than this location. Second, the staff informed me that white rice from another section of the store couldn’t be used because it was reserved for DoorDash orders. This was disheartening to learn that in-person customers were being deprioritized compared to online orders. They said they had already paid, but I wanted to pay but because you were hoarding food on the other side of the store I couldn't. How can you say online is more important than customer waiting in line. If I were a district or regional manager, I would urgently look into how this establishment is run. I want to know how the general manager you’ve placed responsibility to drive and operate and represent your business is handling these issues.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Dublin CO serve?

Chipotle Mexican Grill offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill at 6530 Tutt Blvd, Colorado Springs?

The restaurant is open daily from 10:45 AM to 10:00 PM.