Business Details
About
Mexican Restaurant
Chipotle Chapel Hills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,208 reviews
5 stars
509
4 stars
210
3 stars
102
2 stars
91
1 star
296
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing fresh and flavorful meals while others received stale or poorly prepared items.
Portion Sizes
Many reviews highlighted concerns about reduced portion sizes, with customers feeling shortchanged on meat and other ingredients.
Service Issues
There were frequent complaints about slow service, disorganized staff, and unhelpful management, leading to a frustrating dining experience for some.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and food areas, which detracted from their overall experience.
Positive Staff Interactions
Despite some negative experiences, many customers praised specific staff members for their friendliness and helpfulness, indicating that service can vary significantly.
- LDLeah DennisonNov 5, 20255.0Jordan made the best carne asada bowl I’ve ever had he’s more then a chipotle employee he cares and will do whatever he puts his heart to when ever he wants but is an asset to his team of wonderful peers at chapel hill chipotle now!! Thanks to all of you at chapel hill c springs chipotle you all take great pride in your work and it shows delicious it shows much gratitude sunflower lady
- HBH6 BajaNov 4, 20254.0Carne asada is good
- ARA ReviewerNov 1, 20251.0I order here a lot and was very disappointed the other day when I order 3 burritos/bowls online. The rice was plain (not the normal), the carnitas was old and dry, the guacamole that I paid for was brown/old and had a stem in it, the burrito was missing majority the ingredients - it had no lettuce, cheese or salsa even though it was requested for the order! When I complained about this order online to Chipotle, all they said is thanks for the feedback instead of making this right. No this location has been a complete disappointment and sadly I will not go back if this is how they treat customers. I could not eat my carnitas bowl and my child literally only had mostly a rice burrito due to the little bit of chicken and no other ingredients.
- DDDerek DugosOct 18, 20253.0Manager doesn't care to open the store on time, but gives out free sodas.
- ESEric SchmuckerOct 5, 20252.0The line didn't move for 5 minutes. There was one guy, an employee with a work shirt at the front who was talking with one of the line workers. The other woman was busy making online orders. When I started watching, I saw the slow line worker point to each bin, and he would slowly respond with a yes or no nod, and half the time, he would change his mind and stop her from continuing. It was absurd. The manager at the register was oblivious. The other line worker was hustling and finally got to the other people in line.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Chapel Hills serve?
Chipotle Chapel Hills offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 7818 N Academy Blvd?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Chapel Hills offer pickup or delivery services?
Yes, Chipotle offers both in-store pickup and delivery services.
Where exactly is the Chipotle Mexican Grill located in Colorado Springs?
It is located at 7818 N Academy Blvd, across from Chapel Hills Mall in the Egg & I parking lot, Colorado Springs, CO 80920.
How can I order food online from Chipotle Chapel Hills?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the App Store.
Does Chipotle Mexican Grill accept credit cards and offer catering services?
Yes, Chipotle accepts credit cards and offers catering and catering delivery services.
Is Chipotle Mexican Grill in Chapel Hills LGBTQ-friendly?
Yes, Chipotle welcomes LGBTQ customers.
What nearby places can I visit close to Chipotle Chapel Hills?
Near Chipotle Chapel Hills, you can visit Chapel Hills Mall, The Olive Tap grocery store, Rita's Italian Ice & Frozen Custard, or The Egg & I restaurant located in the same parking lot.
How can nearby places like The Olive Tap and Rita’s Italian Ice complement my visit to Chipotle?
After enjoying your meal at Chipotle, you might shop for gourmet groceries at The Olive Tap or enjoy a dessert at Rita's Italian Ice & Frozen Custard, both conveniently nearby.
Is there public transit or parking available near Chipotle to help customers access the restaurant?
Chipotle is located across from Chapel Hills Mall in the Egg & I parking lot, providing ample parking convenience for customers visiting by car.