Business Details
About
Mexican Restaurant
Chipotle Citadel is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
1,535 reviews
5 stars
786
4 stars
298
3 stars
144
2 stars
86
1 star
221
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including undercooked rice, small portions, and unappetizing meat.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and food cross-contamination.
Portion Sizes
A common complaint was about skimpy portion sizes, with many feeling they did not receive value for their money.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
- LDLeah DennisonNov 13, 20255.0John went above and beyond to make the best bowl Ever Carne asada with added chimichurri he even sold Me on the chance to get a catering size order of cheese dip sometime a great salesman and washed his hands and informed me that he had touched the trash before that and super knowledgeable and personable and he should be a manager if he wants to be as he is an asset to whatever he decides to do in his life and 895 Academy chipotle is blessed to Have him !! Shelby was working The register and is supportive and kind and I could Go on and on about her too both wonderful Young people chipotle at 895 academy in Csprings is lucky to have you both!! Chipotle corporate thank these young people monetarily they go above and beyond and should be proud to know and to keep your loyal people please Make Incentives and offer promotions to keep These Loyal hard workers!! They’re an asset!!! I will be back and hoping to hear you’ve made them both managers and promoted them!! Thanks Shelby and John!!!!leah From Denver
- ARAmanda RileyNov 12, 20255.0Very friendly staff! We're super helpful! And they give back to the military. 10/10 food was fresh and good!
- PLPeter LouricasNov 8, 20255.0Best service and biggest burritos we ever got there. Always good but tonight was even better. Double packed my huge burrito
- LBLori BarfieldOct 28, 20252.0Every time I tried this place again I wonder why people tell me it's good but I've never had a good experience. You're so much rice in everything I understand it's cheaper for the company but as a paying customer I'd like to know where the meat is.???🤢
- HHHeatherOct 26, 20251.0Was eating my bowl yesterday, I took a bite and there was a big piece of plastic in my mouth. After I pulled it out, I can tell it’s def a piece of someone’s glove or a sauce packet from prep. I’m pretty grossed out by Chipotle now🤢
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Citadel located?
Chipotle Mexican Grill Citadel is located at 895 N Academy Blvd, El Paso, Colorado Springs, CO 80909, inside the Dollar Tree & Office Depot parking lot.
What are the opening hours for Chipotle Citadel?
Chipotle Citadel is open daily from 10:45 AM to 11:00 PM.
What type of food does Chipotle Mexican Grill Citadel serve?
Chipotle serves customizable Mexican-inspired fast-casual options including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Does Chipotle Citadel offer in-store pickup and delivery?
Yes, Chipotle Citadel offers both in-store pickup and delivery services for customer convenience.
How can I order food online from Chipotle Citadel?
You can order online through Chipotle’s website at https://order.chipotle.com/ or via the Chipotle app available in the Apple App Store.
Can I earn rewards and get exclusive offers at Chipotle Citadel?
Yes, by signing up for Chipotle Rewards, you earn points for free food and gain access to exclusive offers.
What payment methods are accepted at Chipotle Citadel?
Chipotle Citadel accepts credit cards and offers gift cards as a payment method.
Which nearby places can I visit before or after dining at Chipotle Citadel?
Nearby places include Cellular Sales for electronics, Guitar Center for musical instruments, and Dollar Tree if you want to shop for party supplies or crafts before or after your meal.
Is there a convenient mobile phone store near Chipotle Citadel?
Yes, Verizon and Cellular Sales, both mobile phone stores, are close by, making it easy to combine errands such as dining and phone shopping in one trip.
Are there beauty and wellness services near Chipotle Citadel?
Yes, nearby options include Tan Your Hide (a tanning salon and teeth whitening), CA Hollywood Nails (a beauty salon), and Solution X Salon for your beauty and spa needs.