Chipotle Mexican Grill

3.0
472 reviews
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About

Mexican Restaurant
Chipotle Interquest Pkwy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1846 Democracy Pt, Colorado Springs, CO
80908, United States

Hours

Reviews

3.0
472 reviews
5 stars
173
4 stars
50
3 stars
28
2 stars
33
1 star
188

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about undercooked rice, stale ingredients, and small portion sizes.

Cleanliness

The restaurant was frequently described as dirty, with overflowing trash bins and unclean tables, leading to a negative dining experience.

Pricing Concerns

Customers expressed dissatisfaction with high prices relative to portion sizes and food quality, feeling that they were not getting value for their money.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and noted positive experiences with food quality and service at times.
  • KE
    Kasey E
    Nov 16, 2025
    2.0
    Rice is ALWAYS undercooked.
  • JS
    Jash Singh
    Nov 13, 2025
    1.0
    My fiance placed a mobile order for drive through pick up. I get to the location on time, they asked for my name then they say that they are just starting the order and I have to come inside to get it. I come inside and am ignored when I come to the counter to get my order. I see it on the counter and they tell me I need to stand aside so they can take care of other customers who were "walk in" and barely placing their orders in person. On top of all that when I finally got my order, I went to the area with utensils. In the holder for the forks was dirty water. I am definitely reporting this location. If they can't do something simple as keeping utensils clean, who knows the condition of other things.
  • ST
    Steven Taylor
    Nov 12, 2025
    4.0
    Always good at this location. EEs dona good job giving you decent portions. Restaurant is usually very clean and service tends to be fast
  • HN
    Hazel Nayak
    Nov 6, 2025
    2.0
    I went on Halloween for their $6 special the person at counter rung me up incorrectly $12.24. When I told manager he said he adjusted and charged me $8.42. I asked him if I got double charged he assured me it wasn’t and when I got home, I saw my credit card showed me two charges. so for a six dollar burrito I ended up paying $20 plus. I have tried calling their number which goes to their automated system and asked me to chat with pepper. pepper does not respond despite getting all the information from me so four calls later I’ve not been able to get in touch with a human being on chipotle for being double charged. This is fraud.
  • FT
    Fox Tango
    Nov 4, 2025
    1.0
    This is hands down the worst Chipotle experience I have EVER had. The staff is young and with attitudes. The food is not good and, the drive-through setup is a complete joke. I feel bad for the surrounding business. Once you're in it, you're trapped. There's no way to exit. Wasted 45MINUTES with only 4 cars ahead of me. The parking lot was NOT designed for a this crappy "order ahead" drive through. How this was approved is beyond me. It's clear that the GM nor corporate cares enough to fix it. Nothing ever improves and by the reviews they could care less. Chipotle claims to be committed to "cultivating a better world" and delivering great service. They can have neither a functioning drive through nor deliver great service but somehow they will "make better world" Have not eaten at ANY Chipotle after this experience.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Interquest Pkwy serve?

Chipotle Mexican Grill offers customizable Mexican-inspired fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with wholesome ingredients and no artificial additives.

What are the opening hours for Chipotle Mexican Grill at 1846 Democracy Pt?

Chipotle is open every day from 10:45 AM to 11:00 PM.