Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,167 reviews
5 stars
733
4 stars
415
3 stars
394
2 stars
187
1 star
438
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as cold or raw items and poorly prepared orders.
Service Speed
Many reviews mentioned slow service, particularly during busy times, with some customers waiting excessively for their orders.
Customer Service
While some staff were praised for their friendliness and helpfulness, there were numerous complaints about rude employees and poor management.
Cleanliness
The cleanliness of the restaurant was frequently criticized, with reports of dirty tables and bathrooms.
Order Accuracy
A recurring issue was the inaccuracy of orders, with many customers receiving incorrect items or missing components.
- TRTeddy Rosevelt1 day ago1.0I have no idea why this location is always so slow.
- SMSed MylesNov 15, 20251.0Waiting in line for over 20 minutes at the front counter. Just for a lady to keep telling me someone will be with me. The lady doing the fries didn't have on gloves and was touching everything including the fries in the container. Very unsanitary. Eventually just said forget it and went to burgerking. Don't waste your time here.
- NNNickNov 13, 20251.0I waited to write a negative review until I was sure that my experience wasnt just a fluke. The service is consistently sloppy... Long wait times, no staff in sight... Today is a repeat when I pay for extra fudge but dont get extra fudge. Their answer was "sorry the machine ran out of fudge" so i asked for a refund. he goes back inside and comes back with a different looking sundae, doesnt say a word just hands it to me with no spoon. There was just more ice cream on the top pf the same cup which means its now dripping over the sides in my car. The mood there is like they all just had a family fight, and they're mad at each other so you try to get your food and get out as soon as possible.
- MMmarie malloryNov 13, 20255.0The play place is significantly cleaner than the one on belle. I'm very impressed.
- ABAunyca BurlinghamOct 29, 20251.0I was at this McDonalds with a few friends getting food and when I took a bite of my burger there was a hair and I choked on it. I told the people that were working what happened and they just shrugged and do nothing. I was beyond upset and this is a very unprofessional place.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 995 Park St, Castle Rock?
McDonald's at 995 Park St, Castle Rock is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until 10:00 PM on Friday and Saturday.
What are the drive-through hours for this McDonald's location?
The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Can I order delivery from this McDonald's and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 10:29 PM Monday through Thursday and Sunday, and until 1:29 AM on Friday and Saturday.
What pickup and delivery services does this McDonald's offer?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Is there a mobile app available for ordering at McDonald's?
Yes, you can order using the McDonald's App available on both the Apple App Store and Google Play.
What payment options are accepted at this McDonald's location?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location has a drive-thru service available.
What nearby places can I visit before or after dining at McDonald's?
Nearby you can visit Tony's Pizza for more dining options, the Children's Music Academy of Castle Rock for music and art activities, and Valerie's Brewhouse for a bar and grill experience.
Are there any convenient services near McDonald's for car rentals or automotive needs?
Yes, nearby you can find Hertz for car rentals, Central Autos for used car sales and accessories, and Michael's Auto Body and Glass for auto repairs.
What entertainment and shopping options are close to McDonald's on Park St?
Close to McDonald's, you can visit Redbox for movie rentals, Studio X for tattoos and shopping, and Dance Xtreme Boutique for dancewear and sportswear.