Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,665 reviews
5 stars
887
4 stars
567
3 stars
457
2 stars
221
1 star
533
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and poor customer service.
Order Accuracy
A significant number of reviews mentioned missing items or incorrect orders, leading to frustration among customers.
Cleanliness
While some customers noted a clean environment, many others reported dirty tables and unsanitary conditions.
Food Quality
Feedback on food quality was mixed, with some enjoying their meals while others complained about cold or poorly prepared food.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices, feeling that the value for money was declining.
- TLTanesha LittlejohnNov 17, 20251.0I went there recently and the girl who brought the food out forgot to give us our condiments. My son went inside to get them and the girl comes back outside and didn’t even ask if everything was ok. She proceeded to tell me if I’m going to eat my food I have to park. I said to her you forgot the ketchup and our sauce. She caught an attitude and then handed me the sauce and barely handed me the ketchup. She’s luckily I didn’t get out the car. Anyway I get home and there was hair in my food. I threw everything out. I will never go back there again.
- DHDoug HoustonNov 9, 20254.0One Happy Meal was in the bag with two meals instead of it's on box, still got the toy but the whole experience was strange. Also can't figure out why when ordering a Happy Meal and order a Diet Dr. Pepper People can't understand that kids also drink it and so always get up charged for a small or even Medium drink.
- JRJack RicheyNov 2, 20251.0They threw my food in the bag, my driver was amazing but the store was horrible
- MBM BOct 30, 20251.0Rough experience. Wasn't even very busy and they struggled to make a simple order. Almost 20 minutes for a single meal.
- RURyan UlrichOct 25, 20251.0worst McDonald’s I’ve ever been to. I ordered and drove all the way home. When I got home, I realized I was missing items and I called McDonald’s to see what they would do. Not only did I get hung up on once I got hung up on three different times. Worst service I could ever ask for will not be going back to this McDonald’s!
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's in Castle Rock, CO?
McDonald's in Castle Rock, CO operates 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's offers drive-thru service 24/7.
Can I place a delivery order from this McDonald's?
Yes, you can order delivery 24/7 via their delivery services including McDelivery and same-day, no-contact delivery.
What payment methods are accepted at McDonald's in Castle Rock?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services are available at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 4999 Factory Shop Blvd, Castle Rock, CO 80104, USA.
How can I use mobile apps to order from McDonald's?
You can order using the McDonald's App available on the Apple App Store and Google Play Store, or through their online order link.
Are there other fast food restaurants nearby?
Yes, nearby fast food options include another McDonald's, Qdoba, and Smashburger, convenient if you want variety close to your visit.
What nearby coffee shops can I visit before or after McDonald's?
Nearby coffee shops include Starbucks, Vitality Bowls Castle Rock, and Press Waffle Co., ideal for grabbing coffee or a snack alongside your meal.
Are there retail stores close to McDonald's that I can visit?
Yes, nearby retail stores include Lowe's Home Improvement, Columbia Factory Store, Mattress Firm, and SOREL Outlets at Castle Rock, perfect for combining shopping with your meal.