Pizza Factory

Reviews

• JA

  Josh Anacker

  6 days ago
  4.0
  Really good pizza. Usually just a 20 minute wait. Better for take out than dine in unless you are there to watch a game on the TV. There is also a small arcade area.
• PT

  Preslie Tankersley

  Dec 18, 2025
  1.0
  This restaurant has gone downhill, and it’s extremely disappointing. The pizza is great, but everything else was unacceptable. The restaurant was so messy that I had to wipe the table just to sit down and eat. The employees were rude and unprofessional from the start. I purchased the all-you-can-eat salad and sent my 13-year-old son to refill it for me. There was no lettuce left, and instead of calmly explaining the policy, an employee **yelled at my son**, saying the salad was for one person only. My son explained that it was for me, but she said it didn’t matter. When I went up myself, she refused to refill the lettuce, saying she “wasn’t going to because I would just give it to my son.” That assumption was rude and completely uncalled for. After this incident, she and two other employees were **snickering, pointing, and laughing at us**, which was incredibly unprofessional. This is not an isolated issue. On an earlier visit, my daughter—who has severe anxiety and a **legitimate service dog**—was yelled at across the restaurant by an employee who shouted that she couldn’t bring the dog inside, without asking any questions or showing any understanding. This caused my daughter to have a severe panic attack. Something needs to change. These employees clearly do not respect customers and make your business look awful. We have been loyal, local customers for nearly **20 years**, but based on our experiences—and your reviews—it’s clear many others are feeling the same way. People won’t stop coming because of the food; they’ll stop coming because of how they’re treated. **We will not be returning.**
• CC

  Cristina Cendejas

  Nov 2, 2025
  1.0
  We’ve been coming here for many years because the atmosphere was always very welcoming and the pizza always cooked to perfection however all that has changed. The staff is always rude, not once, not twice, but always rude now! The place is always very disorganized and dirty. The tables are sticky and when you tell them to wipe them down they give you a look and come off as rude as if it’s an inconvenience when it’s their job. I’ve seen many reviews where many complain about the same thing and nothing seems to get done. Please take these reviews seriously. If it wasn’t for the pizza, I don’t see how a place like this would still have customers with the terrible customer service.
• NG

  noman ghiasi

  Oct 22, 2025
  5.0
  Salad bar was great, good prices and the service was absolutely great. Would return here again.
• MC

  Mike Castillo

  Oct 19, 2025
  3.0
  Asked for extra onions but got less onions . Asked for thick crust and got regular crust. Seems like they dont care what you ask for