Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported slow service, long wait times, and frequent mistakes with orders.
Food Quality
Many reviews indicated a decline in food quality, with complaints about cold, stale, or improperly prepared items.
Customer Experience
While some customers praised friendly staff, many expressed frustration with poor customer service and management issues.
Cleanliness
Several reviews highlighted unsanitary conditions in the dining area and issues with cleanliness.
Ordering System
Customers found the automated ordering kiosks confusing and reported a lack of assistance from staff.
EW
Erika Word
Nov 17, 2025
5.0
The young man working the curveside named Samuel was very helpful. Got me everything I wanted even though it was causing him to make another trip. He was very happy to do it for me. Pleasant experience thinks Samuel.
MG
Michael Guevara
Nov 9, 2025
2.0
I ordered the 10 piece CHICKEN MCNUGGET meal, and of course they forgot to give me the McNuggets. I understand that people make mistakes but how do you miss the part of the meal thats in the NAME. Not only that but the fries were filled halfway and stale, the chicken sandwich was cold, and the final disrespect: I had to drive back to get my nuggets(nobody apologized by the way). And they gave me 8 nuggets….hilarious. I didn’t know service could get this bad at McDonalds but you learn something new everyday.
SJ
Salvador Acosta Jr
Nov 8, 2025
1.0
Waiting for almost 39 min for my food.no communication from the team
EC
Elizibeth Catalan
Oct 24, 2025
5.0
The breakfast or Lunch is good but waiting for a cashier to order takes a long time they want u to order on the machine but some people don't know how to use it, they atleast should put 1 person to help out 😔
DG
David Gonzalez
Oct 24, 2025
1.0
Corporate should look into this place. Drive thru signs are dirty and damaged. Making it difficult to order and currently at this time are not providing stickers for the monopoly event going on. First world problems. But I still spent money on breakfast with the expectation.
Sweet tea this morning was a bad idea as it tasted old with possible mold contamination.
Service was quick as employees were great but managers need to be looked into for the downgraded experience.