Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and dismissive attitudes from management.
Food Quality
Many customers complained about cold, stale, or poorly prepared food, with frequent issues regarding incorrect orders and missing items.
Cleanliness
While some customers noted clean restrooms and dining areas, others reported unsanitary conditions and a lack of attention to cleanliness.
Service Speed
Several reviews mentioned slow service, particularly in the drive-thru, with long wait times and inefficient order handling.
Inconsistent Experience
Customers experienced a mix of positive and negative interactions, with some praising individual staff members while others reported consistently poor service.
JP
Joseph Park
2 days ago
1.0
This McDonald’s location has some serious issues.
Almost every Uber order arrives with missing items — especially the French fries, which are missing nearly every time.
This time, the Big Mac I received was in terrible condition. As you can see in the photo, it wasn’t assembled properly at all, and it arrived completely collapsed. I’ve never received a Big Mac that looked this bad.
It feels like there’s no basic quality control happening here.
BC
Blanca Carrillo
Nov 16, 2025
1.0
There is always a mistake on the orders, the oranges juice is more water and taste is bad,
MM
Matt Meyer
Nov 14, 2025
4.0
Always something wrong with the order and there's never a single napkin in the bag
OB
Oscar Bugarin
Oct 30, 2025
1.0
Review Title: Threatened and Disrespected by the 11 AM Manager – Completely Unacceptable
Date of Incident: October 30, 2025
I stop by this location every morning for coffee and have always been treated and greeted with kindness and professionalism — until today.
Around 11 AM, I simply asked if they could apply my rewards discount since my phone had died and I couldn’t access it. From the very beginning, the female manager on duty was completely dismissive and rude. She immediately told me she wasn’t going to “get involved” — instead of trying to help or offer any kind of solution.
What started as a simple, polite request turned into one of the most unprofessional and bizarre encounters I’ve ever had. Her attitude was beyond disrespectful, and when I calmly tried to explain the situation, she became aggressive and hostile. She literally told me I needed to leave and that she was no longer going to engage in conversation — then said her boyfriend was on his way.
This is, without question, the most ridiculous and unprofessional conversation I’ve ever had with a young adult in my life. To make things even worse, as I was sitting in the drive-up, she stuck her head out the window and told the car behind me that I was “trying to get free food,” which is absolutely absurd and completely untrue.
No customer should ever be treated this way — especially over something as small as a rewards discount. I felt genuinely threatened, embarrassed, and shocked by her behavior. This type of conduct from a manager is unacceptable and dangerous.
After this experience, I will never return to this or any McDonald’s location again. In fact, I plan to share this horrible experience with others in the local community through our neighborhood app so people know exactly how customers are being treated here. Corporate or ownership needs to address this immediately before someone else is put in the same position.
GD
Greg Dobin
Oct 20, 2025
1.0
This McDonalds is the worst in the area in my experience. I make it a point to go 2 miles further and avoid this particular location. In the morning, they have some of the slowest drive thru service (especially if you are just looking for a coffee). The Large Iced Coffee isn't consistent with other locations. The flavoring is always a crap shoot, too strong, too sweet, never know what you are going to get. I never have this issue at other locations. They also put Large Iced Coffee's in what I believe is their soda cups, not the usual Iced Coffee cups you get from other locations. Every time I go there for convenience of being closer, I regret it. Today, I was charged for a large and received a medium. Had cold food, didn't receive any game pieces and waited 13 minutes with only 3 cars ahead. I will continue to avoid this location and not make the mistake of going there again.
What are the regular dine-in hours for McDonald's at 15710 Leffingwell Rd, Whittier, CA?
The McDonald's location is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What are the drive-through hours for this McDonald's?
Drive-through service is available from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
When can I order delivery from this McDonald's?
Delivery is available daily from 5:00 AM to 10:30 PM, except on Friday and Saturday when it is available until 11:30 PM.
What delivery and pickup options does this McDonald's offer?
They offer curbside pickup, delivery, same day delivery, and no contact delivery services.
How can I place an order online for this McDonald's?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on both iOS and Android.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru?
Yes, this location offers a drive-thru service.
What nearby restaurants can I visit before or after dining at this McDonald's?
Nearby restaurants include Ortega's Fish and Grill, Taqueria Colima, Gina's Pizza, Arturo's Puffy Taco, Tacos Oscar El Gordo, and Little Caesars Pizza.
Are there nearby convenience stores or gas stations if I need to make a quick stop?
Yes, nearby convenience stores and gas stations include ExtraMile, AMPM, ARCO, Chevron, BP, and Liquor Land.
What local services or amenities are close to McDonald's at 15710 Leffingwell Rd?
Nearby services include Whittier Terrace Apartments, U-Haul Moving & Storage, Oasis Nails beauty salon, Western Union money transfer, Los Angeles County Fire Department Station 15, and several liquor stores such as Liquor Mart and Island Liquor.