McDonald's

3.8
1333 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3030 East Garvey Avenue South, West Covina, CA
91791, United States

Hours

Reviews

3.8
1,333 reviews
5 stars
585
4 stars
291
3 stars
195
2 stars
88
1 star
174

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed, with some praising fast and friendly service while others reported rude staff and long wait times.

Cleanliness

Many customers noted the cleanliness of the restaurant and restrooms, with some highlighting unique decor like flowers on tables.

Order Accuracy

There were several complaints about incorrect orders and missing items, though some customers mentioned that mistakes were rectified with extra food.

Food Quality

Feedback on food quality was varied, with some enjoying fresh and hot meals while others received cold or poorly prepared items.

Management Issues

Several reviews criticized management for poor customer service and lack of oversight, impacting the overall dining experience.
  • AC
    Amber C
    Nov 14, 2025
    5.0
    This McDonald’s always has fresh flowers on the table🥹
  • PB
    Paul rene Bobadilla
    Nov 9, 2025
    4.0
    Always enjoy there random coffee measurements 😅
  • JB
    John Barnett
    Oct 30, 2025
    4.0
    It was late but they give really good service , and very helpful with their kiosks. I was in and out unless then 5 minutes, their restrooms were very clean and it felt safe on my visit.
  • JA
    Jayden Aguirre
    Oct 21, 2025
    1.0
    The manager was very rude and the on shift staff were not helpful. I was waiting for my order that I had placed online and had to wait over 30 minutes in the establishment but never received food. I asked a worker who I presume was the manager since she had a blue shirt if she could check on my order but she told me "l don't have time just wait. My friends and l were in shock and my triend asked her a second time 10 minutes later and she was even ruder this time. I asked a young gentleman about my order and he said he would check on it but never came back sol had to leave with no food and felt frustrated due to the staff's attitude. Also I overheard another lady not get an apple pie she asked for and they were rude when she asked for a refund. If I could this place would get 0 stars from me since the management is terrible and all of the employees are rude to customers. They act as if they are running the army yelling at customers so please if you want an experience similar to the navy come to this McDonalds and you will be berated and yelled at just as much. Everyone have a great day and stay far away from this establishment. Thank you very much.
  • MR
    Marcus Rodriguez
    Oct 16, 2025
    5.0
    The food was delicious. They messed up my order, but made up for it with extra free food. The manager Sam is one of the greatest managers I ran into in the McDonald’s industry. She is the greatest best.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

During what hours is the drive-thru service available?

The drive-thru is open every day from 5:00 AM to 11:00 PM.