McDonald's

3.7
2143 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
100 N Azusa Avenue, West Covina, CA
91791, United States

Hours

Reviews

3.7
2,143 reviews
5 stars
903
4 stars
414
3 stars
366
2 stars
140
1 star
320

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, slow response times, and issues with order accuracy.

Food Freshness

There were mixed reviews on food quality, with some customers receiving cold or improperly prepared items, while others praised the freshness of certain menu items.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty restrooms and trash accumulation.

Customer Experience

Some customers noted positive interactions with friendly staff, but many expressed frustration with management and overall service.
  • AG
    adam garcia
    Dec 26, 2025
    1.0
    Did an online order didnt receive my mcflurry lady didnt give me a refund when I asked, didnt even offer to replace the item with something else just gave me attitude like im in the wrong and she rolled here eyes at me. Get paid $20+ and still miserable people working there.
  • IA
    Iggy A.
    Dec 21, 2025
    1.0
    Young lady at the counter needs to take a breath and learn to listen. Mc Donald's has lowered the bar to an unbelievable point. Keep giving you guys tries and it's a waste of time I've gotten free coupon meals don't use them still try buying again and same bs.
  • FS
    Fernando Suarez
    Dec 18, 2025
    3.0
    Sometimes it's good other times it's 😧 ld or too salty, I guess it depends on the cook.
  • MM
    MsLaura
    Dec 4, 2025
    1.0
    I went through the drive-thru to order some fresh cookies, since McDonald’s is known for serving them warm. When we got the cookies, they were cold. We were really disappointed, so we went back through the drive-thru and told them the cookies weren’t fresh. The employee looked at me like I was crazy when I handed the cookies back and told us to park. We didn’t even wait five minutes before someone came out with what felt like the exact same cookies—just warmed up in the microwave for a few seconds. It was obvious they weren’t freshly baked. What makes it worse is that it wasn’t even busy. It was 10 PM on a Monday with no cars in the drive-thru. They easily could’ve put a new batch in the oven. Very disappointing experience.😡
  • LA
    lorraine anguiano
    Dec 4, 2025
    1.0
    If I can give this location zero stars I would. Their service is super slow. Management is awful and don't care to make the moment right. Customer service is worse than trash. Paid for my order and when I arrived to pick it up they said they didn't recieve my order. I was at the right location & was charged. Manager said they wouldn't do anything for me because it was probably an error on my end. I had to repurchase my $30 order. It's been 2 weeks and it was not an error on my end. My money was never returned. I paid double for my order. Where is the customer service? They did NOTHING to help me but give me attitude and keep telling me it was my fault they didn't have my order although I had a receipt with proof of purchase for a order placed 10 mins ago at the right location. Don't go to this location. They don't deserve your money. Order accuracy and food quality is 50%. All you can expect from this location is awful service, bad food and wrong orders

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 100 N Azusa Avenue, West Covina?

McDonald's at 100 N Azusa Avenue, West Covina is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru that operates 24/7 every day of the week.