Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including rude staff, slow response times, and issues with order accuracy.
Food Freshness
There were mixed reviews on food quality, with some customers receiving cold or improperly prepared items, while others praised the freshness of certain menu items.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty restrooms and trash accumulation.
Customer Experience
Some customers noted positive interactions with friendly staff, but many expressed frustration with management and overall service.
AG
adam garcia
Dec 26, 2025
1.0
Did an online order didnt receive my mcflurry lady didnt give me a refund when I asked, didnt even offer to replace the item with something else just gave me attitude like im in the wrong and she rolled here eyes at me. Get paid $20+ and still miserable people working there.
IA
Iggy A.
Dec 21, 2025
1.0
Young lady at the counter needs to take a breath and learn to listen. Mc Donald's has lowered the bar to an unbelievable point. Keep giving you guys tries and it's a waste of time I've gotten free coupon meals don't use them still try buying again and same bs.
FS
Fernando Suarez
Dec 18, 2025
3.0
Sometimes it's good other times it's 😧 ld or too salty, I guess it depends on the cook.
MM
MsLaura
Dec 4, 2025
1.0
I went through the drive-thru to order some fresh cookies, since McDonald’s is known for serving them warm. When we got the cookies, they were cold. We were really disappointed, so we went back through the drive-thru and told them the cookies weren’t fresh. The employee looked at me like I was crazy when I handed the cookies back and told us to park.
We didn’t even wait five minutes before someone came out with what felt like the exact same cookies—just warmed up in the microwave for a few seconds. It was obvious they weren’t freshly baked.
What makes it worse is that it wasn’t even busy. It was 10 PM on a Monday with no cars in the drive-thru. They easily could’ve put a new batch in the oven. Very disappointing experience.😡
LA
lorraine anguiano
Dec 4, 2025
1.0
If I can give this location zero stars I would. Their service is super slow. Management is awful and don't care to make the moment right. Customer service is worse than trash. Paid for my order and when I arrived to pick it up they said they didn't recieve my order. I was at the right location & was charged. Manager said they wouldn't do anything for me because it was probably an error on my end. I had to repurchase my $30 order. It's been 2 weeks and it was not an error on my end. My money was never returned. I paid double for my order. Where is the customer service? They did NOTHING to help me but give me attitude and keep telling me it was my fault they didn't have my order although I had a receipt with proof of purchase for a order placed 10 mins ago at the right location. Don't go to this location. They don't deserve your money. Order accuracy and food quality is 50%. All you can expect from this location is awful service, bad food and wrong orders
What are the operating hours for McDonald's at 100 N Azusa Avenue, West Covina?
McDonald's at 100 N Azusa Avenue, West Covina is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location has a drive-thru that operates 24/7 every day of the week.
What delivery options are available at this McDonald's?
Delivery options include curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I place an order for delivery from McDonald's West Covina?
You can order for delivery online via the McDonald's delivery URL or through the McDonald's App available on iOS and Android.
What payment methods does McDonald's at 100 N Azusa Avenue accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where can I view the full menu for this McDonald's location?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html
Are there any automotive repair services near McDonald's in West Covina?
Yes, nearby you can find Napa Auto Care West Covina, American Tire Depot, Premier Automotive, and West Covina Chrysler Dodge Jeep Ram for automotive repair and services.
What shopping options are close to McDonald's on N Azusa Avenue?
Shopping centers nearby include Macy's at Westfield West Covina, Lamps Plus furniture store, and Bondi Kitchen & Bath Design Center.
Are there nearby convenience stores or gas stations near McDonald's in West Covina?
Yes, you have 7-Eleven, 76 gas station, and Rocket gas station and convenience stores close to McDonald's.
Does this McDonald's location offer mobile app ordering and rewards?
Yes, you can use the McDonald's App for mobile ordering and earn points with MyMcDonald's Rewards for free food.