We visited El Tarasco for the first time last night, and it was honestly one of the worst dining experiences I’ve had.
We checked in as 3 adults and a baby, clearly asking for a high chair. They seated us without one, and even after reminding them, it still took 10 minutes for them to bring it—as if they had completely forgotten.
I ordered the Quesabirria taco plate and specifically asked to confirm it came with rice and beans because the menu clearly states it does (I’ll attach the photo so others can see it too). Our waitress said she didn’t think it did but would double-check, then came back saying no. I asked for a manager.
The manager, Javier, admitted that their menu is wrong and they “messed up” when they made it—but instead of fixing the issue or honoring what their OWN menu says, he argued with me and made excuses. That is false advertisement, and for first-time customers it’s extremely confusing and unprofessional. Instead of correcting it and making it right, he kept debating with me. I told him I wasn’t interested in arguing and that they need to fix their menu to avoid this with future customers.
I ordered two other entrées and an appetizer.
We got our entrées, but never got the appetizer. Our waitress disappeared without saying anything, so I told a different waitress that we were no longer interested since we were almost done eating. She said the appetizer was never even put in. At that point, I was just done.
On top of all that:
• The food was terrible
• We were never checked on
• Nothing about this place is “authentic Mexican food” as they claim
• Overall, the service and experience were extremely disappointing
For a first visit, this place completely failed. I will not be returning, and I don’t recommend wasting your time or money here.