McDonald's

3.7
2409 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12860 Encinitas Ave, Sylmar, CA
91342, United States

Hours

Reviews

3.7
2,409 reviews
5 stars
987
4 stars
515
3 stars
388
2 stars
172
1 star
347

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported rude or unhelpful staff, with several instances of poor customer service and long wait times.

Food Quality

Numerous reviews highlighted issues with food quality, including stale items, incorrect orders, and concerns about food safety.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty restrooms and unclean dining areas.

Efficiency

While some customers praised the speed of service, many others experienced delays and incorrect orders, indicating inconsistency in efficiency.
  • MM
    Magaly Munoz
    6 days ago
    1.0
    There is a employee a man in his 30-40 that fallows the yung girls around to the bathroom and to the parking lot we have reported him and the manager don’t do anything. It’s not safe for your kids his name is George
  • VA
    Veronica Ambrose
    Dec 10, 2025
    1.0
    Store manager was rude and I feel bad for those working under him. Left without ordering because it took so long to even get greeted.
  • LS
    Lissette Salazar
    Dec 2, 2025
    2.0
    Fries were stale so we're the nuggets. They also didnt give us any of the frie seasoning for any of our Grinch meals. Really frustrating
  • FF
    Frank
    Dec 2, 2025
    1.0
    Keep your receipt! The food quality here sucks. Ordered a McCrispy but got a deflated football at least that's what it tasted like. The pickles look old as well. The guy at the window also rubbed his eye before handing me my drink. It all went in the trash. Waste of money and time.
  • CB
    Craig Baker
    Nov 30, 2025
    3.0
    No longer offering healthy food options.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Sylmar on weekdays?

McDonald's Sylmar is open 24 hours from Monday to Friday, operating from 12:00 AM to 11:59 PM each day.

Does McDonald's Sylmar offer delivery services and when are they available?

McDonald's Sylmar offers delivery services including same day and no-contact delivery, available 24 hours every day from 4:00 AM to 3:59 AM the next day.