McDonald's

3.7
1806 reviews
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Business Details

3810 South Bristol Avenue, Santa Ana, CA
92704, United States
(714) 545-2380
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3810 South Bristol Avenue, Santa Ana, CA
92704, United States

Hours

Reviews

3.7
1,806 reviews
5 stars
745
4 stars
392
3 stars
296
2 stars
108
1 star
265

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude staff and poor customer service experiences, with many customers feeling ignored or mistreated.

Order Accuracy

A significant number of customers reported issues with incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Several reviews mentioned cold or poorly prepared food, including stale fries and unappetizing burgers.

Speed of Service

Customers frequently complained about slow service, both in the drive-thru and inside the restaurant.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their kindness and noted positive experiences with food quality and service.
  • EF
    Eduardo Flores
    Nov 15, 2025
    1.0
    Gave us the wrong order, no creamer on coffee either. Do better McDonald's.
  • AP
    Angel Popoca
    Nov 10, 2025
    3.0
    I went there saturday morning payed for 3 combos and I got charged over 11 summothing for 2 and I got charged 8 sumthing and w3n I checked my order I only had 3 sandwiches wen I asked for the other two missing cause the receipt said 1combo 2cheese mcgrittles and 1 2sausage and egg mcmufin and 1 1 mcmufin the cashier said I was wrong that my order came with 1 sandwich each combo I tried to explain that the ticket said 1 combo2 sausage and egg I mean I was looking at my order I know how to add and read 1 order with 2of wat u ordered items but she said no ND I took off..
  • AA
    Alejandro
    Nov 3, 2025
    1.0
    This morning after my Wife and I got our breakfast I figured okay three more ketchups will do between the two (started with 4). Went to the cashier area there is a woman prepping (Hispanic blue eyes, older lady, she’s been there for awhile) gives food to Jonathan (I remember the name because he had two things handed) and waits with a question… this lady just went back to working didn’t acknowledge our presence after that, 1 min, 3 min and my Wife is calling me to come back, I tell her to wait a moment I’ve already been waiting 4 min at this point… then a McDonald’s employee with a headset sees Jonathan and tends to his question, Jonathan says three ketchups and one honey mustard then, the headset employee walks away, I don’t think he saw me? Meanwhile the older lady is still working below the menu prepping. Then another employee walks up and asks how she can help me. Finally. It’s frustrating not being acknowledged. Step it up pls.
  • KI
    Karam Kim (Ivy)
    Nov 1, 2025
    2.0
    They get the order wrong. They look so done.
  • JB
    Johnny Bird
    Oct 28, 2025
    1.0
    This is more DMV style of McDonald, even when it is not very busy.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3810 South Bristol Avenue, Santa Ana, CA?

McDonald's is open 24 hours a day, 7 days a week, including drive-thru and delivery services.

What delivery services does this McDonald's location offer?

This McDonald's offers delivery, curbside pickup, same-day delivery, and no-contact delivery options.