McDonald's

3.4
786 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2481 San Ramon Valley Rd, San Ramon, CA
94583, United States

Hours

Reviews

3.4
786 reviews
5 stars
275
4 stars
164
3 stars
124
2 stars
57
1 star
166

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of assistance.

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, often requiring multiple requests to resolve.

Food Quality

Several reviews mentioned food being served cold, stale, or improperly cooked, leading to dissatisfaction.

Cleanliness

The cleanliness of the restaurant and restrooms was frequently criticized, with reports of unsanitary conditions.

Speed of Service

Customers consistently noted slow service times, both for dine-in and drive-thru orders.
  • SS
    Sam S
    Nov 14, 2025
    1.0
    Very bad customer service all employees free walking around 👎👎👎 no one wants to do work I
  • IM
    itzel mendez
    Nov 12, 2025
    1.0
    This is my Second time buying my iced coffee at this location and is seriously the worst ever! I went up and got my coffee told the lady that I requested extra caramel drizzle and she came back and gave me this. Not just that it taste like she added liquid sugar and not enough cream….. She was also rude talking about She had already added extra cream believe me ! I had other coffees at other locations … five kids ! almost have one daily. I know when my coffee has extra cream..
  • PK
    Poojitha Krishna
    Nov 12, 2025
    1.0
    Worst behavior from staff. They don’t know how to talk to a customer. Can’t even answer properly.
  • PP
    Patricia Lopez (PATITO)
    Nov 2, 2025
    1.0
    Not a nice drive - thorough Service, Person giving the food on the window trough to me the sauce I asked her nicely, bad actitud, and costumer service bad and poorly please choose a better personal with good actitud and service nicely and costumer can came back again I don’t ever came back to this place.
  • PP
    Paulo Panetta
    Oct 26, 2025
    1.0
    It was a bad experience. I always drive my scooter 4 wheel vehicle. She said, you're not allowed to give you food . You have a scooter, I said you can discriminate. People with disability, this is my transportation root manager. I told her I have everything you record on body camera. She's nasty rude. She didn't care what I have to say. So you know what, I don't feel like we should do business with you at McDonald's. You don't discriminate people with disability because they have a scooter. You will not serve them, but you serve other people. Oh, that's right. The manager doesn't like disabled people. Don't go there if you're disabled. She won't help you or serve you. I got money lady, so she's a mean manager. I'm gonna call headquarter and report this to her because she cannot do what she wants. The police didn't help me that much. They say she has the right to fuse service even Entry disable, that is to suspect. And she can do whatever she wants cuz. She can get away . She's the manager if you're disabled. Don't do business with her. She will not serve your food if you're a scooter or in a wheelchair. She won't serve you, she said. And I told her I'm disabled, she didn't care. She didn't want to have nothing here. Everything was recorded on body camera.

Frequently Asked Questions About McDonald's

What are the operating hours of the McDonald's San Ramon location?

This McDonald's is open 24 hours every day of the week.

Does this McDonald's offer a drive-through service?

Yes, the drive-through is open 24/7 every day.