Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff and lack of assistance.
Order Accuracy
Many customers reported issues with incorrect or incomplete orders, often requiring multiple requests to resolve.
Food Quality
Several reviews mentioned food being served cold, stale, or improperly cooked, leading to dissatisfaction.
Cleanliness
The cleanliness of the restaurant and restrooms was frequently criticized, with reports of unsanitary conditions.
Speed of Service
Customers consistently noted slow service times, both for dine-in and drive-thru orders.
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Sam S
Nov 14, 2025
1.0
Very bad customer service all employees free walking around 👎👎👎 no one wants to do work I
IM
itzel mendez
Nov 12, 2025
1.0
This is my Second time buying my iced coffee at this location and is seriously the worst ever!
I went up and got my coffee told the lady that I requested extra caramel drizzle and she came back and gave me this. Not just that it taste like she added liquid sugar and not enough cream….. She was also rude talking about She had already added extra cream believe me ! I had other coffees at other locations … five kids ! almost have one daily. I know when my coffee has extra cream..
PK
Poojitha Krishna
Nov 12, 2025
1.0
Worst behavior from staff. They don’t know how to talk to a customer. Can’t even answer properly.
PP
Patricia Lopez (PATITO)
Nov 2, 2025
1.0
Not a nice drive - thorough Service, Person giving the food on the window trough to me the sauce I asked her nicely, bad actitud, and costumer service bad and poorly please choose a better personal with good actitud and service nicely and costumer can came back again I don’t ever came back to this place.
PP
Paulo Panetta
Oct 26, 2025
1.0
It was a bad experience. I always drive my scooter 4 wheel vehicle. She said, you're not allowed to give you food . You have a scooter, I said you can discriminate. People with disability, this is my transportation root manager. I told her I have everything you record on body camera. She's nasty rude. She didn't care what I have to say. So you know what, I don't feel like we should do business with you at McDonald's. You don't discriminate people with disability because they have a scooter. You will not serve them, but you serve other people. Oh, that's right. The manager doesn't like disabled people. Don't go there if you're disabled. She won't help you or serve you. I got money lady, so she's a mean manager. I'm gonna call headquarter and report this to her because she cannot do what she wants. The police didn't help me that much. They say she has the right to fuse service even Entry disable, that is to suspect. And she can do whatever she wants cuz. She can get away . She's the manager if you're disabled. Don't do business with her. She will not serve your food if you're a scooter or in a wheelchair. She won't serve you, she said. And I told her I'm disabled, she didn't care. She didn't want to have nothing here. Everything was recorded on body camera.
What are the operating hours of the McDonald's San Ramon location?
This McDonald's is open 24 hours every day of the week.
Does this McDonald's offer a drive-through service?
Yes, the drive-through is open 24/7 every day.
What are the delivery hours for this McDonald's?
Delivery is available from 5:00 AM to 2:00 AM Monday through Thursday and Sunday, 5:00 AM to 3:59 AM on Friday, and 4:00 AM to 3:59 AM on Saturday.
Can I order McDonald's for delivery or pickup online?
Yes, you can order for delivery or pickup online through the provided delivery URL or by using the McDonald's app.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services does this McDonald's location offer?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby places can I visit around this McDonald's in San Ramon?
Nearby places include The Shaky Razor Barber Shop, Extreme Pita restaurant, Diablo Plaza shopping center, and Gaucho Brazilian Steakhouse & Nightclub.
Are there other dining options near this McDonald's?
Yes, nearby dining options include April 8 Cafe (Asian cuisine), Poke Don (Hawaiian/Asian restaurant), Wingstop (chicken restaurant), Senro Sushi (Japanese restaurant), and Subway (sandwich shop).
Where can I find hair and beauty services near this McDonald's?
You can visit The Shaky Razor Barber Shop, Great Clips, Princess Nails, Bollinger Nail Salon, or Lashes N Skin by Jade which are all nearby beauty and hair salons.
How can nearby places enhance my visit to McDonald's at 2481 San Ramon Valley Rd?
You can combine your meal with nearby activities like shopping at Diablo Plaza, catching a boxing class at Rumble Boxing, or enjoying entertainment at Gaucho Brazilian Steakhouse & Nightclub before or after your visit.