Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,362 reviews
5 stars
513
4 stars
274
3 stars
266
2 stars
103
1 star
206
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor customer service, including rude staff and unhelpful management.
Food Quality
Many reviews highlighted issues with food quality, such as cold or stale items, incorrect orders, and missing components.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions, including hair in food and dirty areas.
Staff Attitude
Mixed feedback on staff attitude; some praised friendly employees, while others experienced rudeness and lack of assistance.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and perceived value for money, particularly regarding portion sizes.
- DLDerek LeopoldDec 25, 20251.0Just got too hungry
- JDJune DesaiDec 22, 20251.0Ordered for dine-in, waited 40 minutes without anything. I thought this was supposed to be fast food.
- XCxuehua chenDec 18, 20251.0I made my order at the machine, no receipt came out of the machine. I did not get the order after 30 minutes
- EHElizabeth HidalgoDec 9, 20251.0I bought a large strawberry banana smoothie and it wasn’t even close to being filled up all the way. I asked the manager to fill it up a bit more and he said that’s how the machine made the smoothies in an aggressive tone.
- STStephen Michael TowNov 20, 20251.0This used to be my go-to McD's! Over the past year, it has become terrible. They're understaffed, undertrained, and underpaid and the quality of what you get reflects that. Food sizes have decreased while prices have increased. Food is often cold, especially fries. Burgers/sandwiches are almost always prepared incorrect, especially if you're ordering special for kids. Nuggets have misshapen, inedible pieces mixed in. Drinks are filled with ice instead of the beverage. Sauces, napkins, and utensils are not provided unless asked for multiple times. Staff will regularly abandon you in the middle of ordering and/or picking up your food. Staff will often give you dirty looks for daring to try and correct problems or ask for items your order is missing. Even then, the problem is usually not fixed and/or you never get the items you asked for, no matter how long you idle in the drive-thru waiting. I get that this is McDonald's fast food, but this bad even for them. I recommend people skip this location and, maybe, skip the McDonald's altogether. Because it seems like this is becoming the norm rather than the exception. It's a shame.
Frequently Asked Questions About McDonald's
What are the regular operating hours for this McDonald's location?
This McDonald's is open daily from 6:00 AM to 10:00 PM.
When is the drive-through service available at this McDonald's?
Drive-through hours are from 5:00 AM to 12:30 AM Monday through Thursday and Sunday; from 5:00 AM to 1:30 AM on Friday and Saturday.
What are the delivery hours for this McDonald's in San Leandro?
Delivery is available from 5:30 AM to midnight Monday through Thursday and Sunday; until 1:00 AM on Friday and Saturday; on Sunday delivery starts at 6:00 AM.
What pickup and delivery options does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery options.
What payment methods are accepted at this McDonald's?
Accepted payment methods include American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, and Visa.
Is there a drive-thru at this McDonald's location?
Yes, this McDonald's location has a drive-thru service available.
Can I order from this McDonald's using a mobile app?
Yes, you can order using the McDonald's app available on both Apple App Store and Google Play Store.
What nearby places can I visit along with McDonald's at 14823 E 14th St?
Nearby places include Pop Top Market & Liquors for grocery and drinks, ALOHA SUSHI & BBQ for Japanese dining, and BAL Theatre for entertainment.
Are there any nearby services for personal grooming near this McDonald's?
Yes, nearby grooming options include Professional Touch Barber Shop and Certified Cutz Barbershop, both offering barber and beauty salon services.
What nearby places could be useful if I need vehicle-related services near McDonald's?
Nearby auto services include Enterprise Car Sales for vehicle purchases, Advance Auto Parts for parts, AutoZone for repairs, and Pep Boys for tires and automotive repair.