Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,808 reviews
5 stars
748
4 stars
413
3 stars
301
2 stars
130
1 star
216
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially when ordering inside, with some waiting over 20 minutes for their orders.
Food Quality
There were mixed reviews on food quality, with some customers receiving cold or overcooked items, while others praised the freshness of fries and burgers.
Staff Attitude
Feedback indicated a lack of professionalism among staff, with reports of rude behavior and poor customer service experiences.
Cleanliness
Multiple reviews highlighted unsanitary conditions, particularly in the restrooms and dining area.
Drive-Thru Efficiency
The drive-thru was generally noted for being faster and more efficient compared to ordering inside.
- PPPhillipJan 4, 20265.0I don't generally eat at McDonald's but this one had some very kind and helpful staff and the double quarter pounder with cheese was fantastic
- AFAlexander FaustovDec 26, 20251.0Didn't put sauces and spoon in my order!
- GLGaby LopezDec 14, 20251.020 min to get my order and had to ask why was taking so long
- FOFreddy OspinaDec 13, 20251.0Pésimo servicio. Lento y displicente no les importa los clientes . Caras de desagrado y aburrimiento entre los empleados.
- RKRubén KDec 13, 20251.0Worst McDonald's. Restroom is terrible.
Frequently Asked Questions About McDonald's
What are the general opening hours for McDonald's at 1398 W San Carlos, San Jose?
McDonald's at 1398 W San Carlos is open Monday to Wednesday from 6:00 AM to 10:00 PM, and from Thursday to Sunday 24 hours.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 5:00 AM to 11:30 PM.
When is the drive-thru open at McDonald's on W San Carlos?
The drive-thru is open from 5:00 AM until midnight Monday through Wednesday, and runs 24 hours from Thursday to Sunday.
Does McDonald's offer delivery and pickup services at this location?
Yes, pickup and delivery services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I order McDonald's from this San Jose location online?
You can order online via the delivery website at https://mcdonalds.order.online/business/-5579 or through the McDonald's App available on iOS and Android.
What payment options does this McDonald's accept?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a drive-thru available at McDonald's on 1398 W San Carlos?
Yes, this McDonald's location has a drive-thru available.
What nearby parking options are available when visiting McDonald's on W San Carlos?
Midtown Safeway Parking Lot nearby provides convenient parking for customers visiting McDonald's.
Are there any nearby coffee shops around McDonald's at 1398 W San Carlos?
Starbucks is nearby, offering a great option for coffee before or after your visit to McDonald's.
What other food options are near McDonald's at this location?
Nearby you can find Italian Brothers Bakery for ice cream and pizza, Subway for sandwiches, and Wow Wow Hawaiian Lemonade for smoothies and health food.