Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,794 reviews
5 stars
741
4 stars
412
3 stars
301
2 stars
129
1 star
211
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service quality, with some praising helpful staff while others experienced rude behavior and long wait times.
Food Freshness
There were mixed reviews on food freshness, with some customers receiving cold or overcooked items, while others enjoyed fresh meals.
Cleanliness
Multiple reviews highlighted cleanliness issues, with reports of dirty tables and unsanitary conditions.
Drive-Thru Efficiency
The drive-thru was generally noted for being fast, although some customers experienced delays during busy times.
Customer Experience
Overall customer experiences varied widely, with some enjoying their visits and others expressing frustration over order accuracy and staff attitude.
- VKVolark Keo5 days ago2.0Drive through is always faster even if the drive through line is long. Every time I come in you can wait 12-15 minutes for your order. And your order will come after someone who orders are after yours. Thier only one cashier in the in the front. My recommendation is go through the drive through line. I had to use the restroom, that's why I am in here. I ordered a large fries and this is what I got. I eating two piece of fries before taking this picture. 🧐 What happened to the great customer service at McDonald's used to be?
- LZLei ZhangOct 29, 20252.0Waited 15 minutes inside for an app order that made in advance, while the McDonald's app showing it should be 2-5 minutes.
- LRLuis RodriguezOct 29, 20255.0Helpful staff that made the experience with my family enjoyable.
- YMYvette MolinaOct 23, 20255.0They had a Halloween party for children. It was very nice loved that the staff dressed up also. It was a great day.
- JTJes TjesOct 16, 20251.0Lleve a mis nietos (5), al de Almaden #973, el dia 10/15/25, a las 3:38 pm, después de salir de la escuela, haciendo una compra de mas de 50.00, ellos querian 1 creamy ranch cup y no quisieron darle, si no se pagaba $0.27, llegue la pague y no se la daban hasta que se registrara el pago, FUE RIDICULO, creo que teniamos derecho por la compra que se habia hecho, por eso le doy 1 Estrella y decir revisar bien sus pedidos.
Frequently Asked Questions About McDonald's
What are the general opening hours for McDonald's at 1398 W San Carlos, San Jose?
McDonald's at 1398 W San Carlos is open Monday to Wednesday from 6:00 AM to 10:00 PM, and from Thursday to Sunday 24 hours.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 5:00 AM to 11:30 PM.
When is the drive-thru open at McDonald's on W San Carlos?
The drive-thru is open from 5:00 AM until midnight Monday through Wednesday, and runs 24 hours from Thursday to Sunday.
Does McDonald's offer delivery and pickup services at this location?
Yes, pickup and delivery services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I order McDonald's from this San Jose location online?
You can order online via the delivery website at https://mcdonalds.order.online/business/-5579 or through the McDonald's App available on iOS and Android.
What payment options does this McDonald's accept?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a drive-thru available at McDonald's on 1398 W San Carlos?
Yes, this McDonald's location has a drive-thru available.
What nearby parking options are available when visiting McDonald's on W San Carlos?
Midtown Safeway Parking Lot nearby provides convenient parking for customers visiting McDonald's.
Are there any nearby coffee shops around McDonald's at 1398 W San Carlos?
Starbucks is nearby, offering a great option for coffee before or after your visit to McDonald's.
What other food options are near McDonald's at this location?
Nearby you can find Italian Brothers Bakery for ice cream and pizza, Subway for sandwiches, and Wow Wow Hawaiian Lemonade for smoothies and health food.