McDonald's

3.9
1792 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
741 Arrow Highway, San Dimas, CA
91773, United States

Hours

Reviews

3.9
1,792 reviews
5 stars
854
4 stars
388
3 stars
237
2 stars
101
1 star
212

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including incorrect orders, rude staff, and long wait times.

Food Quality

Several reviews mentioned cold or stale food, with complaints about the freshness and preparation of items.

Cleanliness

While some customers praised the cleanliness of the restaurant, others noted issues such as dirty bathrooms and unkempt dining areas.

Staff Friendliness

Customer experiences with staff varied widely, with some praising friendly service while others reported rudeness and lack of professionalism.

Operational Hours

Confusion about operating hours and service availability, particularly during late-night hours, was a common concern among customers.
  • BF
    B F
    3 days ago
    2.0
    How is it that about every other night this McDonald’s system is always down? And then placing and order through the app they don’t tell you systems are down and don’t find out until your order is trying to be picked up and then it’s been over a month and I STILL have not been refunded my $30.
  • SO
    S O
    Nov 11, 2025
    5.0
    Nice clean play area. Staff was friendly. We received prompt service. Lots of kids playing and screaming.
  • BA
    Brandon Abreo
    Nov 9, 2025
    1.0
    For whatever reason one of the ladies who works in the early morning (pre 5am) doesn’t answer the speaker . There have been a couple times where I show up and no one is answering the speaker box and I’m unable to get the Mobil order I already payed for . It’s incredibly frustrating and even more frustrating when I seee that same worker is in the window when I’m leaving the shopping center . I have a co worker who has the same issue at the same McDonald’s .
  • DS
    Diana Salce
    Nov 8, 2025
    1.0
    Messed up my order! I ordered a McGriddle and they gave me a sausage McMuffin. Not happy! They wrote the order down correctly but man now I can’t eat good food. This place sucks
  • RM
    Ryan Meza
    Nov 8, 2025
    1.0
    System likes to go down randomly. Had to wait 1 hour for my uber order. Just ended up ordering off the one down the street. Great job guys.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 741 Arrow Highway, San Dimas?

McDonald's at 741 Arrow Highway is open 24 hours a day, every day of the week.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 741 Arrow Highway has a drive-thru that operates 24/7.