McDonald's

3.7
1368 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12808 Rancho Penasquitos Boulevard, San Diego, CA
92129, United States

Hours

Reviews

3.7
1,368 reviews
5 stars
551
4 stars
302
3 stars
213
2 stars
102
1 star
200

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with some customers feeling discriminated against or ignored.

Food Quality

Many customers reported issues with food temperature, incorrect orders, and overall declining quality.

Cleanliness

While some praised the cleanliness of the dining area and play area, others noted unsanitary conditions in bathrooms and issues with food preparation.

Service Speed

Customers frequently mentioned long wait times, both in the drive-thru and inside the restaurant, contributing to frustration.

Play Area

The indoor playground received positive feedback for being clean and enjoyable for children, making it a popular feature for families.
  • NT
    Nathaniel Tewolde
    Nov 11, 2025
    1.0
    They gave me a hashbrown that had a bite in it.... They also don't even have root beer
  • MJ
    Melanie J
    Nov 6, 2025
    1.0
    Grumpy forty year old lady was rude to me and a couple teenagers, besides getting my order wrong. Anyways, what else can you expect? Average McDonald’s experience.
  • MB
    Michelle B
    Oct 27, 2025
    1.0
    The service was so rude when you said you weren't going to use the mobile app. I only ordered fries but the volume of service and food was so loud. Food was so cold I was so disappointed
  • JM
    Josh M
    Oct 23, 2025
    1.0
    Incompetence at a all time high. I love watching my food get cold waiting for someone to do there job and grab my bag
  • RS
    Ricardo Silva
    Oct 9, 2025
    1.0
    This Branch, is absolutely not recommended Bad customers service. My wife was discriminated For ordering a combo, that was advertised, & when she Had a conversation with one of the employees, She verbally assaulted her for no reason. No customer should be treated in a inappropriate manner, Because she diced to consume in a McDonalds branch. I hope upper management will Acknowledge this incident Hope their employees, get proper customer service Training, to prevent this from happening again with other Customers.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's on Rancho Penasquitos Boulevard?

McDonald's is open for regular dining every day from 5:00 AM to 10:00 PM.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, the McDonald's drive-thru is open daily from 5:00 AM until midnight.