McDonald's

Reviews

• JH

  Jesus Hernandez

  3 days ago
  1.0
  The location itself is pretty good, but the cleanliness leaves a lot to be desired. The tables and seats are always covered in the last customers' crumbs, so I wouldn't call it clean. My main issue is with management and the employees, who are frankly incompetent. I ordered for three people (the same order for all three) and the wait time wasn't bad—it was actually fairly good. Just be warned there's no self-serve station for refills outside; you have to ask an employee, though it could be worse. The real problem was how they called my order. Someone from the kitchen was yelling out order numbers with what sounded like an angry tone. When I went to pick up my order, I couldn't figure out who was calling my number because there was no one at the front counter. Turns out the employee was hiding behind a corner with my order—I couldn't even see her. It was incredibly confusing. And for a dine-in order, they didn't bring the food to my table, which is also poor service. The food itself was fine. It's just hard to understand why you'd call out order numbers sounding angry while hiding where customers can't see you.
• MK

  Mona Kazemi

  6 days ago
  1.0
  Went to the McDonald’s drive-thru around 12:30 am to order a caramel frappe and was told the machine was already cleaned, so I ordered an ice cream instead. The car behind me, my friends, was able to order a caramel frappe with no problem. When I mentioned this at the window, I was told I could get one but had to pay again, even though I’d already paid. Very disappointing experience and poor customer service.
• DR

  Drako Reyes

  Dec 31, 2025
  5.0
  Very clean and pleasant, they serve the food quickly and it's in a central location.
• JP

  Josh Posey

  Dec 26, 2025
  5.0
  they get your oder out fast. they never fail when mobile order. very convenient for being downtown. usually busy but food comes out quick.
• JT

  Joshua Tillman

  Nov 24, 2025
  1.0
  I’m a normal 30yo guy. Writing reviews for fast food spots or any spots for that matter isn’t my deal. But…this is different. This is one of the most poorly run fast food locations I have ever been to in my life. It’s baffling just how incompetent the people who work here are. They have this system where one person floats up front asking for Uber Eats / Doordash numbers. They also have to cashier. What ends of happing every…single…time is a crowd forms at both the counter and cashier line. Everyone is pissed and at least one group is neglected. I’ve seen people wait in line for minutes on end with not a single word said to them. Mainly because the person floating is a young kid who doesn’t have the best social : professional skills. They just blankly look at people and ask for numbers. It ticks me off so much which is alarming because nothing bothers me. And this location is notorious for forgetting food items. On my last visit I ordered four items. One item was missing so I asked for it. 20 mins went by before I got it. I asked if I could have me entire order remade obviously. Management came out with bug eyes like I was the crazy one. My “new” food came out but it was the same cold food but this time another item was missing! I waited 10 minutes for this item. I asked if I could have my order remade. 10 minutes go by. When I tell you another item was missing along with all my sauces I wanted to go in the back and make my food myself. What is going on in the back. The manager at this place needs to seriously lock in and figure something out. I’m a Senior Full Stack Developer. I have to manage and maintain architecture for massive corporations. We’re talking milllions of dollars on the line. 24 developers under me. It’s like dude….this is a Mcdonalds. Make sure the people who were hired to make food read their tickets. Revamp your Uber Eats / Doordash / Cashier mess up front. There should be a person superglued to the front who is professional and likeable. It’s a barren wasteland upfront as is. The lack of anyone being upfront makes your blood boil. You can feel the anxiety from people waiting upfront. You go to Chick Fil A and the staff are so nice. They have people in their designated spots who are extremely competent. I never have to check my food there because they know how to manage and hire kids. I’m never going to this Mcdonald’s ever again. It is a blight on downtown San Diego. This is all the managers fault 1000% I would be so embarrassed to go to work to do the absolute worst job day in and day out. Having worked in the food industry, I’m very compassionate towards everyone who decides to do this type of work. But it’s places like these that make you want to bash on these people. It’s like oh yeah, whoever’s in the back dropping fries…I wouldn’t trust them with a damn thing. I’m convinced everyone who works at this location has the mind of a ladybug. Absolutely nothing going on in the frontal cortex.

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