McDonald's

3.5
2731 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2331 Broadway, Sacramento, CA
95818, United States

Hours

Reviews

3.5
2,731 reviews
5 stars
928
4 stars
580
3 stars
514
2 stars
241
1 star
468

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies, with some praising friendly service while others report rudeness and poor management.

Food Quality

Many customers expressed dissatisfaction with food freshness, temperature, and accuracy of orders.

Cleanliness

Several reviews noted cleanliness issues, including dirty tables and restrooms.

Order Accuracy

Numerous complaints about incorrect orders and missing items, particularly with mobile and drive-thru orders.

Service Speed

Customers frequently mentioned slow service, especially during busy hours and late at night.
  • SP
    Smog Point
    Nov 16, 2025
    1.0
    Always too much attitude. They avoid using the second order taking kiosk in the drive through and the annoying thing keeps operating to ask you if you're using the mobile app today everytime because to get to the kiosk they use , it triggers the first kiosk. Than , knowing this, the employee will ask you to pull forward to the first one, refund less of just takin your order. Have to wait for response after it asks if you're using the mobile app today. Stubbornness, garbage treatment facility. Health inspector , please visit. Please bring along police as the service is horrible.
  • ZT
    Zenith Non Emergency Medical Transport
    Oct 29, 2025
    5.0
    Very clean restaurant very friendly staff ADA compliant restrooms was able to get the wheelchair maneuvered in and out of the aisles without bumping into any other customers. Great experience and wonderful staff. We went back in because I asked for a well done fish fillet. They were able to grab my sandwich with a smile and prepare it just the way we like it. Our favorite girls are the twin girls with the pretty nails. They are always so kind and courteous to us. Literally our favorite McDonald’s
  • VL
    Victoria Lopez
    Oct 23, 2025
    1.0
    Placed an order on the mobile app. Walk in to get my food and everyone got their food before me. People who came in after me and ordered on the kiosk got their food before me. I was order 1667 and they started calling out 1680’s. When I went to ask about my order the girl in a hello kitty hoodie vaguely answered my question and walked off. I never got my food and finally left after 30 minutes of waiting for a double cheeseburger and a medium fry. I would like a refund and I’ve called the location 50x and nobody answers
  • AH
    Antonio Hernandez
    Oct 18, 2025
    3.0
    Food was hot and fresh good service for employee.
  • CM
    Charles Malmsten
    Oct 5, 2025
    1.0
    There... Isn't much good to say really? There is no service, it's all done through those annoying tablets. The staff are constantly apologizing for how slow things are going, kids ask you for money and the wait is beyond horrendous.when you do get your food the fries aren't cold, but they're not hot, they're not crispy nor are they limp but just mediocre? And to top it off they as usual do not fill up the little fry basket you get like they used to. In the end you're paying more for less. Don't go here. This isn't the fault of the workers though, this is clearly on the greedy manager or owner of the place. The workers can't control anything, and obviously this was staffed for the bare minimum, not for a average Saturday afternoon.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2331 Broadway, Sacramento?

McDonald's is open 24 hours a day, every day of the week.

What are the drive-through hours at this McDonald's location?

The drive-through is open 24 hours a day, seven days a week.