RH
Richard G. Miller (HELPR)
Dec 26, 2025
Please reconsider your decisions. It could have detrimental effects to your business and support form long-standing customers.
For decades, Cornerstone has been a Sacramento landmark built on consistency, pride, and trust. Much of that trust came from long-term employees such as Valeri, Markus, and Lonnie, who were not only exceptional representatives of the café, but integral to the customer experience. Knowing this to be the face of cornerstone and exceptional service , Their professionalism, familiarity with regular patrons, and commitment to service created the atmosphere that kept customers returning week after week for years. So well known to their customers that many times when you come in, you didn’t even need a menu because the servers already know exactly what you wanted , that is the Service that we’ve come to expect, I will miss that the most, the familiarity with the customers and greetings of pure hospitality to which I’ve already noticed less than one week into the new changes.
On December 24, I visited specifically to thank Valerie her nearly 30 years of service, as I do every year on the holidays only to learn she was no longer there. The following morning, Christmas Day, I discovered that Markus—who had served me consistently every Sunday and major holiday—was also gone. The abrupt loss of these staff members immediately raised concern and left me with and empty feeling.
Unfortunately, those concerns were validated when my meal arrived. My regular breakfast, something I have ordered countless times over the years was unrecognizable in both preparation and taste. This was not a minor variation; it reflected a fundamental change in kitchen execution, ingredients, and/or cooking methods. After speaking with staff, I learned that the main cook had also been let go and that food products, oils, and preparation protocols had changed.
The result was a significant decline in quality—one that longtime customers will notice immediately. Quite frankly, it was the worst meal I have ever had at Cornerstone.
I recognize the challenges restaurants have faced since COVID and appreciate efforts to adapt, including new concepts introduced to keep the business viable. However, removing long-standing, trusted staff and altering core food standards jeopardizes the very foundation that made Cornerstone successful. These are not cosmetic changes; they directly impact customer loyalty, reputation, and long-term sustainability.
If there is any opportunity to re-engage or bring back key staff members such as Valerie, Markus, and the experienced kitchen team, I strongly urge management to consider doing so. Their value to Cornerstone cannot be overstated. Equally important is a return to the quality ingredients, cooking oils, and preparation methods that customers have come to expect over decades of consistent excellence.
As a loyal customer, my intention is not to criticize, but to be clear: the current direction is concerning and risks driving away a deeply established customer base. I am willing to continue patronizing Cornerstone in the near term, but improvement in food quality and service consistency must be immediate and evident. Without that, I, and many of my friends, clients, and community members I have introduced to Cornerstone over the yearswill be forced to reconsider where we take our business.
I offer this feedback respectfully, yet firmly, in the hope that management will reassess recent decisions and take corrective action. Cornerstone has earned its reputation through years of dedication, experience, and pride in both staff and product. I hope to see that commitment restored.
Thank you for your time and consideration. I am available should you wish to discuss these concerns further. My goal is to see Cornerstone return to the standard that made it a Sacramento recognized institution.
a very concerned customer on the future of cornerstone Café survivability, I would like to see things go back to the way they were to uphold the level of customer service that we’ve come to expect.