McDonald's

3.4
2761 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2246 Iowa Avenue, Riverside, CA
92507, United States

Hours

Reviews

3.4
2,761 reviews
5 stars
1,002
4 stars
533
3 stars
424
2 stars
215
1 star
587

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20-30 minutes, especially in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Customer Service

Numerous complaints were made about rude or unhelpful staff, with some customers feeling ignored or mistreated.

Food Quality

While some customers enjoyed their meals, there were multiple reports of cold or stale food, as well as unsanitary conditions.

Cleanliness

Several reviews mentioned dirty tables and trash, indicating a lack of proper maintenance in the dining area.
  • CT
    C luvs G Thomsonite
    Nov 15, 2025
    1.0
    Horrible customer service. I waited at the drive-thru for over 15 mins, no one took my order... And of course the link that they offer doesn't work
  • AA
    Aleksandr
    Nov 2, 2025
    2.0
    I ordered through the app, spent money, stood in line for 40 minutes, and DID NOT GET ANYTHING. The restaurant worker simply said they don't accept mobile orders and closed the window. McDonald's is hitting another rock bottom!
  • JN
    Jesus Navarrette
    Oct 20, 2025
    1.0
    I’m actually mostly annoyed at the fact that McDonald’s teaches employees /trains them on how to make beverages not only that the screen shows you step by step. (Expresso machine). Every time I come here and yes im the one who keeps returning because I understand mistakes happen and typically it’s not a big issue. Today I pulled in and was told to wait for my order to be taken while I waited 3 cars had their order taken. I asked if they were ready and they said they needed more time/ I ordered food and a macchiato. An iced caramel macchiato to be exact. The manger handed me what looked like cream and iced coffee and it was horrible. I asked them to remake it and she wanted me to pull forward and wait and I said no she remade it and brought back and iced caramel coffee . With no cream . It was horrid/ I asked if someone could make it right and they said no. I had to receive a refund. There is a sign on their walls stating refund will not be given because they can fix it but what are they going to do about a problem they cannot fix . The managers Alexis and Alicia (that’s what they said their names were) are horrible at customer service , did not apologize and kept insisting that’s what a macchiato is and that’s what it looked like . The first one yes did look like a macchiato but the coffee at the top was watery . The second one was an odd brown clear ish color .10/20/2025 around 9 am.
  • BM
    brian mcravin
    Oct 18, 2025
    1.0
    If I could give zero stars for service I would I've never been racist but today I was a "victim" of racism I'm a big ol white boy that gets along with everyone and today I was overlooked,passed up, ignored and treated like I was diseased at the same time every black/African American customer was treated with respect and acknowledged even after asking a manager for assistance I was literally ignored for over 15 minutes I will never return here and I will tell people of this experience you should be ashamed of your management at this establishment I also have witnesses to back up what I'm saying about my experience I spent over $60 for cold fries and 3/4 filled cups
  • NT
    N T
    Oct 18, 2025
    1.0
    I ordered 2 sausage McMuffins with egg at the drive thru. At the window I was asked what I ordered and I confirmed that I had ordered 2 sausage McMuffins with egg. I get home and realize they gave me 2 McMuffins with Canadian bacon. I’m not sure if this was done purposefully as it was the last 30 minutes of breakfast and maybe it was easier to make. This store does not offer refunds and breakfast is over so I can’t even ask for it to be remade.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's location is open 24 hours a day, 7 days a week.

Is the drive-thru service available all day?

Yes, the drive-thru is open 24/7 every day of the week at this location.