While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Mixed reviews on customer service; some praised the friendliness while others reported rudeness and dismissive attitudes from staff.
Food Quality
Food quality is inconsistent; while many enjoyed the chicken and other dishes, several complaints noted dry or poorly prepared food.
Cleanliness
Significant concerns about cleanliness and unpleasant odors in the restaurant, with multiple customers describing it as unsanitary.
Operational Issues
Frequent complaints about incorrect hours of operation and unprofessional behavior regarding closing times.
Atmosphere
The restaurant's environment is criticized for being hot and uncomfortable, with reports of poor ventilation.
EG
Easy Going
Nov 12, 2025
4.0
This is a kind of smaller location. Staff, food, and service are alright. I give it a 4 out of 5.
FC
Faysi Cano
Oct 27, 2025
4.0
Buen servicio y muy amables π
DC
Derek Cortes
Oct 19, 2025
1.0
7:27 pm closes at 8 but online says 830 no chicken available asked if it's ok for a 20 min wait
π€£πππ
AA
Adrian βYan yanβ Aguilar
Oct 14, 2025
5.0
They are nice and kindly im lucky stop by eat in this location thanks I recommend u stop by
PP
Professor Kolapo Ige, Ph.D
Aug 23, 2025
5.0
I was here for dinner and ordered for double chicken tostadas creamy cilan. Chris was my attendant with amazing service. Nice location along the University Avenue.