Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
3.9
861 reviews
5 stars
433
4 stars
178
3 stars
92
2 stars
52
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised the friendliness while others reported rudeness and dismissive attitudes from staff.
Food Quality
Food quality is inconsistent; while many enjoyed the chicken and other dishes, several complaints noted dry or poorly prepared food.
Cleanliness
Significant concerns about cleanliness and unpleasant odors in the restaurant, with multiple customers describing it as unsanitary.
Operational Issues
Frequent complaints about incorrect hours of operation and unprofessional behavior regarding closing times.
Atmosphere
The restaurant's environment is criticized for being hot and uncomfortable, with reports of poor ventilation.
- EGEasy GoingNov 12, 20254.0This is a kind of smaller location. Staff, food, and service are alright. I give it a 4 out of 5.
- FCFaysi CanoOct 27, 20254.0Buen servicio y muy amables 👍
- DCDerek CortesOct 19, 20251.07:27 pm closes at 8 but online says 830 no chicken available asked if it's ok for a 20 min wait 🤣😂😂😂
- AAAdrian “Yan yan” AguilarOct 14, 20255.0They are nice and kindly im lucky stop by eat in this location thanks I recommend u stop by
- PPProfessor Kolapo Ige, Ph.DAug 23, 20255.0I was here for dinner and ordered for double chicken tostadas creamy cilan. Chris was my attendant with amazing service. Nice location along the University Avenue.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Riverside, CA?
El Pollo Loco is open daily from 10:00 AM to 8:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery service for your convenience.
Can I order El Pollo Loco online?
Yes, you can order online through their ordering website or the El Pollo Loco app.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Visa, Discover, and checks.
Where is El Pollo Loco located?
El Pollo Loco is located at 2200 University Ave, Riverside, CA 92507, USA.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in Mexican cuisine, featuring fire-grilled chicken and handmade salsas and guacamole.
Is there a motel near El Pollo Loco in Riverside?
Yes, the Skylark Motel is nearby if you're looking for accommodation close to El Pollo Loco.
Where can I get my car washed near El Pollo Loco?
You can visit University Auto Spa or Luxury Carwash, both conveniently located nearby for car washing and detailing services.
Are there other fast food options near El Pollo Loco?
Yes, Burger King and McDonald's are nearby if you're interested in different fast food choices.
What recreational spots are nearby El Pollo Loco?
You can visit Bobby Bonds Park and Sports Complex or the Cesar E. Chavez Community Center for sports, recreation, and community events nearby.