McDonald's

3.7
1406 reviews
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Business Details

18761 Sherman Way, Reseda, CA
91335, United States
(818) 881-8385
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
18761 Sherman Way, Reseda, CA
91335, United States

Hours

Reviews

3.7
1,406 reviews
5 stars
639
4 stars
270
3 stars
204
2 stars
73
1 star
220

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.

Cleanliness

Some customers appreciated the cleanliness of the restaurant, particularly after recent renovations, while others noted dirty restrooms.

Wait Times

Multiple reviews mentioned excessively long wait times for both drive-thru and in-store orders, contributing to a negative experience.

Food Quality

Feedback on food quality was mixed, with some customers receiving cold or poorly prepared items, while others enjoyed fresh and hot meals.
  • NR
    Nolan Ruiz
    Dec 28, 2025
    1.0
    These idiots forgot to take my order and left me hanging at the drive through for 10mins letting others pass me.
  • MV
    Marisol Velazco
    Dec 10, 2025
    5.0
    This McDonald's looks recently remodeled it well taken care now with clean tables and floors. The food was great giving McDonald's a high quality dine in feel. I ordered through the kiosk and an employee brought me my food to table asked if it was correct as well. I had a great experience to dine in and have lunch.
  • AL
    Ayden Layla
    Dec 3, 2025
    1.0
    Súper pésimo el servicio aquí 😡 horrible tardan demasiado tiempo en atender alas personas
  • CA
    Cari A
    Nov 25, 2025
    1.0
    ordered and paid for a QUARTER POUNDER WITH CHEESE DELUXE but I ONLY RECEIVED QUARTER POUNDER WITH CHEESE. CAN'T EVEN GET A SIMPLE ORDER TAKEN CARE OF
  • RS
    Roger Smith
    Nov 21, 2025
    1.0
    The service here is absolutely terrible. The McDonald’s employees completely ignore customers — you can stand right in front of them and they still won’t even look at you. No greeting, no acknowledgment, nothing. It feels like you’re invisible. Everyone is busy doing anything except their actual job. You come in to get food and leave feeling like you wasted your time and they did you a favor by even taking your order. McDonald’s used to have standards, but this place has turned into a mess of indifference and careless attitude. Extremely disappointed.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Reseda, CA?

This McDonald's location is open 24 hours a day, 7 days a week, including delivery and drive-through services.

Does this McDonald's offer delivery services?

Yes, McDonald's Reseda offers delivery services including same day and no-contact delivery.