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Numerous reviews highlighted consistently poor and rude customer service, with many customers expressing frustration over staff attitudes and lack of assistance.
Order Accuracy
Many customers reported issues with incorrect orders, both in the drive-thru and at the counter, leading to dissatisfaction.
Cleanliness
Several reviews mentioned dirty tables and restrooms, indicating a lack of proper maintenance in the restaurant.
Food Quality
While some customers enjoyed the food, there were multiple complaints about food being served cold or improperly cooked.
Service Speed
Customers frequently noted long wait times, both for order placement and food delivery, contributing to a negative dining experience.
CC
CESAR ANTONIO BAQUEDANO CARRASCO
Dec 24, 2025
1.0
The video clearly describes how they rob you.
This are illegal practices
When the police arrived, they refused to give me a refund, and the police officer told me that because of the time, which was too late, the best thing to do was to sue the corporation because they were illegal practices, or to contact the California
consumer protection department.
DN
De Francesco Lucía Narella
Dec 5, 2025
1.0
Tuve una muy mala experiencia. Cuando intenté retirar un pedido, una empleada me gritó que me fuera y que debía usar el drive-thru. Cuando fui al drive-thru, la persona que atendía se negó a tomar el pedido y me dijo que tenía que salir y dar toda la vuelta por las calles para volver a entrar, aun estando ya en la ventanilla. Muy mal trato y cero predisposición.
I had a very bad experience. When I tried to pick up my order, one of the employees yelled at me to leave and told me I had to use the drive-thru. When I went to the drive-thru, the cashier refused to take my order and said I had to exit and drive all the way around the streets just to come back in, even though I was already at the window. Very rude and unprofessional service.
GS
George Stroup
Oct 22, 2025
5.0
Ordered single burger with fries and fountain drink. $13 Everything was tasty. Good service and food was ready quickly. Definitely coming back.
RG
Roger Garcia
Oct 5, 2025
1.0
Muy mal servicio te mueve de la venta y se tardan bastante te toma la orden si ganas te hacen esperar nada de positivo bastante negativo
NF
Nicole Filippelli
Sep 17, 2025
1.0
Whoever was working the drive thru tonight got every piece of my order wrong and was mad I didn’t thank her for it. Not sure why they turned over computer staff for this lot.