Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
2,485 reviews
5 stars
941
4 stars
550
3 stars
384
2 stars
195
1 star
415
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff, particularly during night shifts.
Food Freshness
While some customers praised the freshness of the food, others noted inconsistencies, with items sometimes being cold or not prepared to standard.
Customer Experience
Several reviews highlighted a lack of empathy and professionalism from staff, leading to negative customer experiences.
Drive-Thru Efficiency
The drive-thru service was often criticized for being slow, with many customers having to wait longer than expected for their orders.
Positive Staff Interactions
Despite the negative feedback, some customers reported positive interactions with friendly and helpful staff, especially during less busy times.
- SASteve Allen2 days ago3.0Well this McDonald's is just like the other 1000 McDonald's restaurants. I am getting frustrated with the lack of customer service. They want you to use the self service kiosk and bypass the counter experience altogether. Personally I like having someone take my order and my money. I miss that.
- SSSara SmothersNov 14, 20255.0Everything was hot & fresh. I ordered a breakfast sandwich hash brown & orange 🍊 juice was good & cold.
- HLHenry LeeNov 13, 20251.0They never follow the instructions. Even sometimes they miss orders that I paid. DO NOT COME HERE
- JOJuwan “Nico” OmandamNov 6, 20251.0I have been a regular customer for this location for a long time now, I work at the dealership down the street, and I noticed there has been a change in management/personel. Ever since then the service has really gone down hill. Drive through times have not been consistent anymore and Ive had a few orders that forgotten or they say they never received it. What happened to this location?
- DMDeepak MotteNov 1, 20251.0Night Shift employees has not respect for everybody he’s very treat me bad, so please increase your service
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 6800 Santa Rita Rd, Pleasanton?
McDonald's at 6800 Santa Rita Rd is open 24 hours every day of the week.
Does this McDonald's offer drive-thru service?
Yes, the McDonald's at this location has a drive-thru open 24/7.
Can I order delivery or pickup from this McDonald's?
Yes, they offer curbside pickup, delivery, same-day delivery, and no-contact delivery options.
How can I place an order online from this McDonald's?
You can order online via their delivery URL or by using the McDonald's App available on iOS and Android.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location offer WiFi and mobile ordering services?
Yes, this McDonald's provides WiFi and supports mobile ordering and mobile offers.
What is the price range at this McDonald's?
This McDonald's has a price range categorized as "ONE," indicating affordable pricing.
Are there any Indian restaurants near this McDonald's?
Yes, nearby Indian restaurants include AK Lounge & Grill, Bawarchi Indian Restaurant, Parantha House, and Tabla.
What coffee shops are located near this McDonald's?
You can find Java Detour, a coffee shop, near this McDonald's location for a great coffee experience before or after your meal.
Are there any car rental services near this McDonald's?
Yes, National Car Rental and Enterprise Rent-A-Car are nearby, convenient for customers needing transportation options.