Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Petaluma,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
334 reviews
5 stars
159
4 stars
95
3 stars
30
2 stars
20
1 star
30
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food quality, especially the grilled chicken and various sides, although some noted inconsistencies in freshness and portion sizes.
Customer Service
Feedback on customer service was mixed; while many appreciated friendly staff, others reported rude management and issues with order accuracy.
Pricing
Several customers felt that the prices were reasonable for fast food, but some complained about high costs relative to portion sizes.
Cleanliness
The establishment was often described as clean and well-maintained, contributing positively to the dining experience.
Drive-Thru Experience
Many reviews highlighted issues with the drive-thru service, including long wait times and order inaccuracies.
- EEE.M.C.Jan 2, 20265.0Mayra is a very professional manager. Thank you
- PBPat BostonDec 16, 20255.0Very good for fast food. I get a big 8 piece dinner every month and it last me a couple days. Very reasonable with coupons that come in mail once a month with groceries ads.
- SSSuper SweepsOct 22, 20255.0Good food, nice people
- DVDavid VigilSep 30, 20254.0Rico el sabor de ese pollo.. me gusto 8 de 10
- EBEggsTown BikerSep 26, 20255.0Quality food with nice staff
Frequently Asked Questions About El Pollo Loco
What are the operating hours for El Pollo Loco in Petaluma?
El Pollo Loco in Petaluma is open daily from 9:30 AM to 9:30 PM.
Does El Pollo Loco offer dine-in services at this location?
Yes, El Pollo Loco offers dine-in service daily from 9:30 AM to 9:00 PM.
Can I order delivery from El Pollo Loco in Petaluma?
Yes, delivery is available every day from 9:30 AM to 9:00 PM.
How can I place an order online for El Pollo Loco?
You can place your order online via El Pollo Loco's ordering site at https://order.elpolloloco.com/menu/ or through their mobile app available on the Apple App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco in Petaluma have free Wi-Fi?
Yes, this location provides free Wi-Fi for customers.
Is there a drive-through service available at this El Pollo Loco?
Yes, this El Pollo Loco location has a drive-through service.
What shopping options are nearby El Pollo Loco in Petaluma for a quick stop before or after dining?
The Plaza North Shopping Center is nearby, offering various shopping opportunities to visit before or after your meal.
Are there coffee shops close to El Pollo Loco in Petaluma where I can get a drink?
Yes, Starbucks is located close to El Pollo Loco, providing a convenient spot for coffee or smoothies before or after your visit.
What other restaurants can I find near El Pollo Loco in Petaluma for dining options?
Nearby restaurants include Togo's, The Chicago Pizzeria, The Mad Sicilian, and Wingstop, giving you a variety of dining choices around El Pollo Loco.