Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Petaluma,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
329 reviews
5 stars
154
4 stars
95
3 stars
30
2 stars
20
1 star
30
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being delicious and fresh, particularly the chicken and various bowls.
Service Issues
Several reviews highlighted poor customer service experiences, including long wait times, incorrect orders, and rude staff.
Pricing Concerns
Many customers felt that the prices were high for the portion sizes and quality, with some mentioning that they expected more for what they paid.
Cleanliness
The establishment was noted for being clean and well-maintained, contributing positively to the dining experience.
Staff Friendliness
While some reviews mentioned friendly staff, others reported inconsistent service, with some employees being unhelpful or inattentive.
- SSSuper SweepsOct 22, 20255.0Good food, nice people
- DVDavid VigilSep 30, 20254.0Rico el sabor de ese pollo.. me gusto 8 de 10
- EBEggsTown BikerSep 26, 20255.0Quality food with nice staff
- CKCHESLAW KAMINSKYISep 3, 20255.0Yam
- NGNoah GonzalezJul 28, 20255.0First time today. I don't know who was working at 450 but they were really good at the drive-thru. Had the best customer service ever. It was our first time today trying to put Pollo Loco for the first time. Really good. Thank you guys. Keep up the good work. Everybody deserves a raise
Frequently Asked Questions About El Pollo Loco
What are the operating hours for El Pollo Loco in Petaluma?
El Pollo Loco in Petaluma is open daily from 9:30 AM to 9:30 PM.
Does El Pollo Loco offer dine-in services at this location?
Yes, El Pollo Loco offers dine-in service daily from 9:30 AM to 9:00 PM.
Can I order delivery from El Pollo Loco in Petaluma?
Yes, delivery is available every day from 9:30 AM to 9:00 PM.
How can I place an order online for El Pollo Loco?
You can place your order online via El Pollo Loco's ordering site at https://order.elpolloloco.com/menu/ or through their mobile app available on the Apple App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco in Petaluma have free Wi-Fi?
Yes, this location provides free Wi-Fi for customers.
Is there a drive-through service available at this El Pollo Loco?
Yes, this El Pollo Loco location has a drive-through service.
What shopping options are nearby El Pollo Loco in Petaluma for a quick stop before or after dining?
The Plaza North Shopping Center is nearby, offering various shopping opportunities to visit before or after your meal.
Are there coffee shops close to El Pollo Loco in Petaluma where I can get a drink?
Yes, Starbucks is located close to El Pollo Loco, providing a convenient spot for coffee or smoothies before or after your visit.
What other restaurants can I find near El Pollo Loco in Petaluma for dining options?
Nearby restaurants include Togo's, The Chicago Pizzeria, The Mad Sicilian, and Wingstop, giving you a variety of dining choices around El Pollo Loco.