Numerous customers reported slow, inattentive service, with long waits to be seated, served, and receive food.
Food Quality
Many reviews mentioned cold or poorly prepared food, with some customers experiencing food poisoning.
Staff Attitude
Several customers noted unprofessional behavior from staff, including rudeness and lack of urgency.
Positive Experiences
A few customers had positive experiences with friendly service and enjoyed the food, particularly the wings.
YD
Yaneth Diaz
2 days ago
1.0
hoy fui con mi familia queriamos disfrutar de la comida pero me siento tan desepcionada de ese lugar estuvimos esperando mas de una hora y nunca yegaron con nuestra comida cuando tratabamos de hablar con el personal nos ignoraban y al final nuestra comida no yego no entiendo como pueden tener esa clase de personas sino tienen la capacidad de dar buen cervicio para eso se paga pero la verdad no vale la pena por nada lo recomiedo😡😡
JS
Jairo Saavedra
2 days ago
1.0
The most horrible service I have ever experienced. When first walked in the first thing I noticed was there was no one in the front. After we got seated, we asked for our order, we noticed that an hour had passed and our food wasn’t served yet, so I tried to speak to one of the servers but he just ignored us and pass next to my table and said nothing what kind of service is this? I then proceeded to ask someone else and this server said “ we are having problems in the kitchen” and that someone else had given our order to somebody else’s. But our order was going going to be ready in 15 minutes so we still waited, 10 minutes later they just brought one spicy chicken sandwich that we ordered that things didn’t even had mayo or lettuce it look like if they just warmed it up. Do not even think of coming here to waste your money for something that won’t satisfy you
They should put a movie theater instead of a restaurant I see that to put screens are better than serving a person
EE
Elizabeth Rice Ramirez (ElizaRami)
Jan 3, 2026
1.0
I completely agree with other reviewers about the service here. So Buffalo Wild Wings is a huge sponsor of the NFL, and they are a sports bar with a TON of large TV screens. Would this location not be aware that with our local team playing in a fairly important game, they may need to make sure they are completely staffed and prepared? Perhaps they are having a larger staffing issue in general, not sure. We got there about 20 minutes before the game began, a huge line waiting to be seated and not a host in sight. Instead, several scurried around inefficiency creating a table for a larger group, not making any eye contact with anyone waiting so no explanation, or even a "thank you for your patience" could be offered. Three or four empty tables sat waiting for occupants while at least that many parties piled up waiting in the lobby. 20 minutes passed and finally she comes to tell us we still can't sit because the servers are backed up. I believe they missed the entire point that most were there to sit at a table to watch the game, not wait for a table in the lobby.
Once seated (after 25 minutes, and being seated by a server, not the hostess), we waited a bit for the order to be taken, not too bad. Food came without too much wait, though not all at once. But fine, the game is 2.5 hours anyway. The server was pleasant. But drinks were not refilled, water never came. I went to the bar to ask for my own water (which was very warm??), then later got up to refill my own water cup.
The food was as expected, not amazing, but typical for fast casual. They were out of a few of the sauces (which we weren't told until the food was supposed to be done and we had to choose another).
All in all, they just really need to get themselves organized. I don't know that it was just a low staffing issue... the team didn't seem to understand how to do their job. Lots of wandering around with empty hands and NO eye contact. Some servers seemed stressed, but most others just seemed lost or without any sense of urgency or specific direction.
Not sure I'd return.
JR
Jonathan Ramirez
Jan 3, 2026
1.0
They are very understaffed and the staff that is there is not very attentive. The food is also not as good as Chilli's
EG
Edgar Gomez
Dec 27, 2025
2.0
Absolute terrifying experience! Waiter was the worst ive dealt with so far in my life. Slammed our drink on the table because he was upset that it was his first day. You could see the carbonation all come to the top after he slammed out drinks. After he place the complete wrong order into the system to the point where I thought we got someone elses order. I then spoke to a different employee and they explained he was new which is understandable but the hostility should never be directed toward a customer. Will most likely never return to this establishment.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Petaluma specialize in?
Buffalo Wild Wings specializes in Buffalo, New York-style wings with 26 different sauces and seasonings to choose from.
Where is Buffalo Wild Wings located in Petaluma?
It is located at 401 Kenilworth Drive, Suite 810, Petaluma, CA 94952, USA.
What are the operating hours for Buffalo Wild Wings in Petaluma?
The restaurant is open Monday to Wednesday from 10:30 AM to 11:00 PM; Thursday to Saturday from 10:30 AM to 11:59 PM; and Sunday from 11:00 AM to 11:59 PM.
What is the contact phone number for Buffalo Wild Wings in Petaluma?
You can reach Buffalo Wild Wings at +1 707-765-9464.
Can I find Buffalo Wild Wings in Petaluma online?
Yes, their website is https://www.buffalowildwings.com/locations/us/ca/petaluma/401-kenilworth-drive,-suite-810/sports-bar-1043/
What categories does Buffalo Wild Wings in Petaluma fall under?
It is categorized as a Chicken Wings Restaurant, Sports Bar, Restaurant, and Takeout restaurant.
What nearby places can I visit around Buffalo Wild Wings in Petaluma?
Nearby places include East Washington Place shopping center, Kirkland’s furniture store, and Target Store Petaluma where you can shop before or after dining.
Are there any coffee shops near Buffalo Wild Wings in Petaluma?
Yes, Starbucks is nearby, offering a great spot for coffee or a smoothie if you want a quick drink before heading to Buffalo Wild Wings.
Can I combine a visit to Buffalo Wild Wings with other recreational activities nearby?
Absolutely, you can visit places like Orangetheory Fitness gym or Stretch Zone for a workout, then enjoy wings and sports bar ambiance at Buffalo Wild Wings.
Are there nearby places for beauty and wellness close to Buffalo Wild Wings in Petaluma?
Yes, there are several beauty and wellness spots nearby like Ulta Beauty, Bath & Body Works, and Charlotte Tilbury beauty salon where you can relax and shop.