McDonald's

3.9
1978 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2861 E Foothill Blvd, Pasadena, CA
91107, United States

Hours

Reviews

3.9
1,978 reviews
5 stars
891
4 stars
447
3 stars
319
2 stars
118
1 star
203

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

The quality of food was inconsistent, with complaints about cold items, incorrect orders, and excessive condiments.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions, particularly in the bathrooms.

Atmosphere

The ambiance received mixed reviews, with some appreciating the decor and music, while others found it noisy and distracting.

Management Concerns

Several reviews highlighted issues with management, including unprofessional behavior and lack of support for staff.
  • AC
    Alejandro Carrillo
    Dec 27, 2025
    4.0
    When your in the mood for a classic burger and you enjoy McDonald's, this is the place to go. Just make sure that when you order LARGE fries you don't get a large box with fries half way up the box. It's happened to me at several McDonald's that even if we go and ordered in the Drive Thru, we have to make sure the fries are ALL the way up to the rim of the box.
  • AA
    Arlene Avila
    Dec 24, 2025
    1.0
    I had a very bad experience at this McDonald’s. I ordered breakfast through the McDonald’s app before 10:30 and my order was confirmed. When I arrived at the drive thru, the line was moving very slowly, but I wasn’t concerned since my mobile order had already been placed and confirmed. When I finally reached the speaker, I was told I couldn’t get my order because I didn’t reach the speaker before 10:30. I explained I was already waiting in line and had a confirmed mobile order, but the employee just kept repeating that I had to be there at the speaker before 10:30. She didn’t bother to apologizing or help for the inconvenience. The manager was also very unprofessional and showed no concern for customer service. This has never happened to me at other McDonald’s locations, especially when my order is already confirmed through the app. They need to work on their customer service skills. I would not recommend coming to this location.
  • BD
    Bryan Derbigny
    Dec 18, 2025
    2.0
    Person in the drive thru seemed like she didn’t want to be there and my burger was drowning in mayo. Barely ate half and threw it out
  • AA
    Anonymous Anonymous
    Dec 17, 2025
    1.0
    A BUNCH OF USELESS “it’s in the bag” “ITS IN THE BAG” little girls running the drive thru. When in fact, ITS NOT IN THE BAG!!!!.. JUST INCOMPETENT ON ALL LEVELS. Your food will be cold before they get the order correct.
  • SL
    Shauma Llama
    Dec 14, 2025
    1.0
    Just went through the late-night drive through. Order the two cheeseburger value meal. Got home, opened the bag, found the fries, a cheeseburger, and what's this at the bottom, a fish filet sandwhich?! No second cheeseburger like I ordered, one burger, one fish. That's no accident. The fish filet is in a box, not a wrapper. Nobody mixes those two up. The only had one burger, so they stuck in a fish sandwhich figuring "by the time they notice, they'll be home, and it'll be too late then". NOT HAPPY!

Frequently Asked Questions About McDonald's

What are the regular in-store hours for McDonald's at 2861 E Foothill Blvd, Pasadena?

McDonald's is open from 6:00 AM to 10:00 PM every day of the week.

Can I order McDonald's for delivery and what are the delivery hours?

Yes, McDonald's offers delivery service daily from 4:45 AM to 11:45 PM.