Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer experiences with staff varied widely, with some praising friendly service while others reported rudeness and poor management.
Cleanliness
Multiple reviews highlighted issues with dirty bathrooms and unclean dining areas, impacting overall customer satisfaction.
Food Quality
While many customers enjoyed the food, there were complaints about inconsistent quality, including cold items and poorly prepared fries.
Location Experience
The scenic location in Malibu was appreciated, but some customers expressed frustration with parking policies and the overall atmosphere.
Order Accuracy
Several customers reported issues with order accuracy, including missing items and incorrect orders, particularly in the drive-thru.
LM
Lonnie McDonald
1 day ago
3.0
McDonald’s Malibu CA on Pacific Coast Highway 1
This location is ready for a remodel.
Outside needs to need cleaned up.
Inside was well lit however that’s where the good stops. Order was wrong - twice.
The floor and tables in the facility were dirty the entire 40 minutes we were there and no staff attempted to clean anything.
Paint is gone off the lower level of several table legs.
PJ
PikaPika Jay
6 days ago
5.0
Very friendly staff! Always helpful when I ask for anything extra like salt and pepper for my fries! Best staff ever!
JJ
Jordan
Nov 16, 2025
1.0
Literally false marketing. Management has zero cares to give. Give the customer what they paid for, not what the bag says.
Says a lot about the greed from the C-Suite executive of McDonald's.
RG
Rating Guy
Nov 9, 2025
5.0
McDonald's v Malibu je čistý, dobre udržiavaný a personál je priateľský a rýchly. Objednávky sa vybavujú efektívne, čo je skvelé najmä pre návštevníkov na cestách pozdĺž Pacific Coast Highway. Miesto je ideálne na rýchle občerstvenie pred alebo po dni strávenom pri pláži či pri objavovaní Malibu. Má pohodlné parkovanie a príjemnú atmosféru pre krátku zastávku.