McDonald's

3.5
2108 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
31650 Mission Trail, Lake Elsinore, CA
92530, United States

Hours

Reviews

3.5
2,108 reviews
5 stars
808
4 stars
437
3 stars
334
2 stars
136
1 star
393

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and poor handling of complaints regarding order fulfillment.

Customer Service

Feedback indicates a significant lack of professionalism and friendliness among staff, with several reviews highlighting rude behavior and dismissive attitudes from management.

Food Quality

Many customers expressed dissatisfaction with the quality of food, citing cold or stale items, and concerns over food safety, including spoiled ingredients.

Cleanliness and Maintenance

While some reviews noted cleanliness, others reported dirty conditions and malfunctioning equipment, such as broken drive-thru screens and ice cream machines.

Operational Hours

Several customers were frustrated by inconsistent operating hours, with claims that the location was not open 24 hours as advertised.
  • MT
    Mike C (Thatdudefishing)
    5 days ago
    3.0
    Its a hit or miss if you are gonna get all the iteam of your order when picking up from the driver threw. Don't get me started on how many times ive asked them if the sauces I requested are with my order and end up not be ANY at all. It very disappointing even when I ask at the last window the give 2 rach & 2sweet and sour for 2 orders of the BigMac pack.
  • GK
    Gary Kelch
    5 days ago
    5.0
    I walked in was greeted with a smile friendly people I double cheeseburger was amazing I mean hot and fresh I actually had to wait about two minutes anyway thank you very much for a great burger please keep it up Rock on McDonald’s G
  • HV
    Heaven Vick
    Dec 31, 2025
    1.0
    staff is rude, they all have attitudes and worst customer service! wish i could rate it a half star doesn’t even deserve a full one.
  • AO
    Ariana Ordonez
    Dec 26, 2025
    1.0
    This McDonald’s messes up your orders and they blame you! They don’t apologize when they realize they’ve made a mistake and they’ve made plenty of mistakes here. Today they didn’t give us the McDouble or French fries without salt and asked for the receipt which wasn’t even given to us in the drive thru. The manager thought we were lying and made us park so that he could get the receipt himself. He came out gave us the missing food and didn’t apologize. When we got home I realized they gave me a regular coke instead of a Diet Coke. They also didn’t give us sauces for the nuggets even though we asked for them. You guys have one job! So disappointing. Management sucks here.
  • MJ
    Michael Jorgensen
    Dec 9, 2025
    1.0
    Store was closed but they continued to allow online orders they can’t fill for over a hour. Must of charged over a hundred customers who could not pick up an order because they closed the store drive thru included. Andrew was incompetent or simply lying. Told me he had no way of find g receipts and I had my app pulled up for him. Told me I had to go get a bank statement while waving his finger at my like belligerent addict. I spoke with cooperate they told me to go back and get a receipt from the store so he is lying. Cooperate said there was no reason for him to demand a bank statement. They are now being investigated by a franchise member for fraud. Even cooperate agreed it made no sense to leave online ordering on and looks suspicious. Andrew had a chance to fix this in store but wanted to act like he’s ok the streets instead

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Lake Elsinore?

McDonald's in Lake Elsinore is open 24 hours a day, 7 days a week.

Is there a drive-thru available at this McDonald's location?

Yes, the McDonald's at 31650 Mission Trail offers a drive-thru service open 24/7.