McDonald's

3.8
1262 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
25192 Cabot Rd, Laguna Hills, CA
92653, United States

Hours

Reviews

3.8
1,262 reviews
5 stars
544
4 stars
284
3 stars
180
2 stars
84
1 star
170

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, with some experiencing delays of over 20 minutes.

Cleanliness Issues

Multiple reviews highlighted significant cleanliness problems, particularly in the bathrooms, with some customers feeling the environment was unsanitary.

Customer Service

While some staff were praised for their friendliness, many reviews noted rude behavior and poor customer service experiences.

Pricing Concerns

Several customers expressed dissatisfaction with high prices, feeling that the quality of food did not justify the cost.

Food Quality

The food received mixed reviews; while some enjoyed it, others complained about cold or improperly prepared items.
  • RR
    Roy Rosales
    4 days ago
    1.0
    I ordered just a black coffee from here and I got hot chocolate. How do you mess up a one-item order?? Pay attention!!
  • BW
    Brett Watchinski
    4 days ago
    1.0
    I avoid this McDonalds. It’s too bad because it’s the closest to my home. The amount of times an item has been forgotten in the drive through is baffling. They make you pull up to wait, as soon as you get to the window, don’t give you at the least your drink, and then make you watch 4-5 cars behind you pass by with their orders.
  • AM
    Angel Martinez
    Nov 5, 2025
    5.0
    Lugar con acceso rápido de la carretera , baños muy limpios , comida ya tradicional y conocida , si hay algo de gente en el drive thru
  • WW
    William
    Oct 28, 2025
    2.0
    Wrong order, and way too expensive. For that much money the food should be perfect.
  • MS
    Marcos (Striving)
    Oct 5, 2025
    1.0
    ⚠️Major health issue in the men's bathroom and also false information on the employee cleaning as well. I only came by to use the restroom and to find out the whole toilet seat looked like it never been cleaned in days and no way it could turn out like this upon shift change from today because I know from working in fastfood past experiences and restaurants. Here is proof of the disgusting bathroom area of the toilet how gross it was from top to bottom and even on the floor it had the same stains that I ended up stepping on while needing to use the restroom and couldn't even whipe it off due to heavy stains and that was dry also on the toilet seat. I needed to use the bathroom so bad I had to force myself to go because I really had to go! And used multiple toilet seat covers to sit properly and the trash bin was full and the toilet paper wasnt even put away where it goes and was left as it was and had to even use it also and ended up falling on the floor when using the toilet paper and fell on the gross stains on the floor also. What got me even more upset that one of the employees put the time he or she cleaned it and showing the date and im putting this post review about 20 minutes after leaving and writing this review and the employee had the nerve to put false information on the door cleaning sheet showing the employee didn't care of customers health or others working there also and while using the bathroom but clearly didn't at all cleaned it and didnt do a good job at all and never touched the floor or toilet seat. There needs to be a major retraining of all staff from owner of the company and the bosses and supervisors to strictly retrain everyone so everyone is in the same understanding and re-watch the videos of McDonald's training also like right now and not later!. I take my reviews 100% honest and loyal with truth and proof to the best of my ability when a place sincerely needs to be updated on they reviews to know how the whole company is running and they employees. If anyone else needing to use a restroom and have time to wait to go then speak up and tell management or supervisor or employee to clean what they need to clean so you can go to the restroom.

Frequently Asked Questions About McDonald's

What are the drive-through hours at McDonald's in Laguna Hills, CA?

The McDonald's drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Can I order delivery from this McDonald's and what hours is delivery available?

Yes, delivery is available daily from 5:15 AM to 10:45 PM Monday through Thursday and Sunday, and until 11:45 PM on Friday and Saturday.