Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,418 reviews
5 stars
534
4 stars
302
3 stars
254
2 stars
107
1 star
221
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, such as stale fries, over-salted items, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions, particularly in restrooms and food handling practices.
Ordering Experience
There were complaints about the reliance on kiosks for ordering, with some customers feeling forced to use them instead of receiving personal service.
Speed of Service
Despite many complaints, some customers praised the fast service, especially during breakfast hours.
- CCChris2 days ago3.0Used to be my regular stop for meals. Got to say hi to the window staff I was eating there so much. Then one day I heard one of them make a bad comment about me. Surprised me and haven't been back.
- BHBelén HernándezNov 12, 20251.0Vivo en el área y este es el McDonald’s más cercano que tengo. Literalmente todas las veces que vengo a este lugar los empleados son una basura, súper groseros, te hablan enojados, te avientan casi la comida y tienen su carota siempre. En especial una señora de tercera edad que entiende en la ventanilla de entrega de comida, omg pésimo servicio. Si no tienes la capacidad de mantener la mente fría no deberías trabajar en un lugar así.
- EEEsetiitxNov 3, 20251.0El servicio muy malo,la persona que me atendió fue muy grosera me aventó la comida como tenían la señal que había cubetas de Halloween pedi una y al llegar me dijo que no había y por eso me avento la comida se enojo por que le comente qué Quitaran el señalamiento de que si había,casi nunca tienen helados,y como me hicieron una devolución no entendí bien lo que hicieron y pregunté y la tipa que estaba atendiéndome me cerró la ventana súper grosera y obvio no me explicó NO vayan a ese macdonlads NO tenemos porque sufrir malos tratos somos sus clientes,sin nosotros NO hay macdonalds díganle eso a sus empleados que parece que se les olvida gracias a quien tienen un cheque.
- ASAna SigalaNov 2, 20251.0The drive-thru workers at the McDonald’s on West Shaw really need to pay more attention to customers’ orders. Every time I come here something is always wrong or missing. They are probably not being trained right, and this keeps happening over and over. This location truly needs new well-trained employees. It’s very frustrating having to come back or having to check every single item before leaving. Please fix this because this repeated issue makes customers not want to return.
- MLMarcos LopezOct 28, 20251.0All the staff is grumpy and dirty,wiping face with gloves or just touching food with out changing gloves from bad hygiene to horrible service, put order in kiosk and couldn't even get service from front register, whole staff needs to be trained, I would say retrained but seems like that was never a thing for them in the first place,couldn't even get key to go bathroom.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's drive-through?
The drive-through is open daily from 5:30 AM to 11:00 PM.
Can I get delivery from this McDonald's location?
Yes, delivery is available daily from 6:00 AM to 10:30 PM.
What types of payment are accepted at this McDonald's?
Payments can be made using American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer curbside pickup and no-contact delivery?
Yes, they offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Where is this McDonald's located?
This McDonald's is located at 3237 W Shaw Ave, Fresno, CA 93711, USA.
Is there a McDonald's app available for ordering?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
What services are available at this McDonald's?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What other dining options are near this McDonald's?
Nearby dining options include Sushiculture (Japanese restaurant), Plaza Ventana Mexican Restaurant, Teriyaki Fresh (Japanese restaurant), Rhapsody's Restaurant (Southern and African cuisine), and Little Caesars Pizza.
Are there any convenient stores or shopping options close to McDonald's?
Yes, nearby shopping options include Dollar plus and smoke shop, FoodMaxx grocery store, Walmart discount store, and Work World clothing store.
What nearby businesses provide telecommunications or mobile phone services?
Close to McDonald's are Cricket Wireless Authorized Retailer, AT&T Store, and Boost Mobile, all offering mobile phone and telecommunications services.