McDonald's

3.6
1462 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4851 Santa Anita Rd, El Monte, CA
91731, United States

Hours

Reviews

3.6
1,462 reviews
5 stars
613
4 stars
283
3 stars
198
2 stars
115
1 star
253

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Service Quality

Many reviews highlighted poor customer service, including rude staff, long wait times, and lack of attention to customers.

Food Quality

Customers frequently mentioned cold or stale food, with specific complaints about fries and sandwiches not meeting expectations.

Cleanliness

Several reviews noted that the dining area and bathrooms were not clean, contributing to a negative dining experience.

Management Issues

Feedback indicated problems with management, including unprofessional behavior and lack of effective training for staff.
  • JJ
    JL
    6 days ago
    2.0
    This McDonald's sucks. Food takes forever to prepare inside and outside. Literally every time I'm here, there is nobody at the cashier and the employees stare at me like they don't know why I'm waiting. I've waited 15 minutes once before someone decided to take my order. I can do a curbside pick up and still wait 10 minutes after parking to get my food. If I do a mobile order, the order can potentially disappear in their system and I have to flag someone down to make it. Orders don't always come with condiments that I wanted, or even napkins.
  • CS
    Ceaser Sigala
    Nov 7, 2025
    2.0
    Not a fan of the food but they do have wifi and bathroom commodities.
  • FC
    FayeFaye Chen
    Nov 5, 2025
    1.0
    I tho I walked into In & out. Long wait time I even think they are freshly cooking .
  • MR
    Monica Rendon
    Oct 19, 2025
    1.0
    They forget to put food in your bag and then when you go tell them they get upset. What the hell....
  • AL
    Adrienne Lee
    Oct 16, 2025
    1.0
    Dang, 20 and change just for a № 1 and chicken nuggs. I love Mcds for junk, but it cost way to much now!!

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in El Monte, CA?

McDonald's El Monte is open Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday to Saturday from 6:00 AM to 8:00 PM.

During what hours is the drive-thru service available at this McDonald's?

The drive-thru is open Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday to Saturday from 5:00 AM to midnight.