McDonald's

3.6
1469 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4851 Santa Anita Rd, El Monte, CA
91731, United States

Hours

Reviews

3.6
1,469 reviews
5 stars
617
4 stars
282
3 stars
198
2 stars
115
1 star
257

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, rude staff, and incorrect orders, leading to frustration.

Food Quality

Many reviews mentioned cold, stale, or improperly prepared food, with specific complaints about undercooked items and missing ingredients.

Cleanliness

Several customers noted that the dining area was dirty and uncomfortable, with complaints about the temperature and lack of proper facilities.

Management Concerns

There were multiple mentions of unprofessional behavior from management and staff, contributing to a negative customer experience.
  • KR
    Karla Rodriguez
    1 day ago
    1.0
    The screen doesn’t work plus the employee taking the drive through orders doesn’t know how to take orders she just says I can’t hear u… girl please…
  • CF
    Charles Feng
    Dec 14, 2025
    1.0
    鱼汉堡里面有鱼翅
  • TT
    tomony
    Dec 11, 2025
    1.0
    Ordered on the app (10 nuggets, 1 fry, a mcchicken, and mcflurry), came in 5 min later and waited like 15 min so got up to check y it wasn't done yet. all the workers just standing there talking and didn't even start our order. Not horrific service but they weren't rly nice and defeated the purpose of ordering online cuz they only started once we waited over 15 min and asked them y it wasn't ready.
  • RM
    Rigoberto Muro
    Dec 3, 2025
    1.0
    I ordered a double quarter pounder and it was raw.
  • JJ
    JL
    Nov 18, 2025
    2.0
    This McDonald's sucks. Food takes forever to prepare inside and outside. Literally every time I'm here, there is nobody at the cashier and the employees stare at me like they don't know why I'm waiting. I've waited 15 minutes once before someone decided to take my order. I can do a curbside pick up and still wait 10 minutes after parking to get my food. If I do a mobile order, the order can potentially disappear in their system and I have to flag someone down to make it. Orders don't always come with condiments that I wanted, or even napkins.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in El Monte, CA?

McDonald's El Monte is open Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday to Saturday from 6:00 AM to 8:00 PM.

During what hours is the drive-thru service available at this McDonald's?

The drive-thru is open Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday to Saturday from 5:00 AM to midnight.