McDonald's

3.5
525 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14896 Highway 4, Discovery Bay, CA
94514, United States

Hours

Reviews

3.5
525 reviews
5 stars
204
4 stars
93
3 stars
83
2 stars
36
1 star
109

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from managers and staff, leading to a negative dining experience.

Order Accuracy

Frequent complaints about incorrect orders and failure to follow special requests, such as allergies or specific modifications.

Food Quality

Customers consistently noted issues with food temperature and freshness, including soggy fries and improperly cooked burgers.

Cleanliness

Mixed reviews on cleanliness; while some praised the restrooms, others reported dirty conditions and unkempt dining areas.

Customer Experience

Several reviews highlighted a lack of acknowledgment and attention from staff, particularly at the counter, leading to frustration among customers.
  • CJ
    Carmen Jose
    Nov 15, 2025
    1.0
    We were three minutes early to breakfast, but they refused to serve us lunch. After we came back, they kept questioning our order and told us we had to wait for the food to be ready when we pulled up. The service was terrible and the food wasn’t even worth it. Terrible experience.
  • ES
    Eric Snyder
    Oct 25, 2025
    1.0
    McDonald’s connoisseur here, you can check my app. This is a top 3 worst McDonald’s I’ve ever been to. They always make you drive around to wait for your “drive-thru” order, but then when you get your food the fries are ALWAYS soggy, cold and just not cooked through. The QPCs come out so greasy that by the time you get to eat it the bottom bun is a soggy mess. And I know the fast food model has switched in recent years, but this is a community with a ton of retirees and I’ve seen multiple get completely ignored and receive zero customer service at the counter because the assumption is they will use the order screens.
  • GP
    Gabriel Pargeter
    Sep 27, 2025
    1.0
    Update with 2nd Visit: Decided to give this place an opportunity for redemption. I placed an order for pick up at curbside. There was a sticker on my burger with all the correct specifics. Even with this being the case, the order was wrong. The burger should have an extra patty and it did not. So, I pull up to the drive through window and the manager decides to aggressively approach the window. No, this was not the same manager from my first review. This place apparently has a way of hiring agro managers. He pretends not to understand what I’m saying but he had an accent, so I asked if he speaks Spanish since I speak Spanish as well. He sarcastically replies that he only speaks Chinese, but he says this in Spanish. I explain to him that my order is wrong and hand him my burger. Then he starts buffering and I have to go as far as to further explain that the burger/order was prepared incorrectly and a patty is missing. Instead of apologizing, he starts lecturing me about how I needed to have ordered a double quarter pounder with cheese deluxe. It took everything in me to not tell him that what he should be worried about is teaching his employees to actually read the orders before preparing the food. I bite my tongue and he asks me to go to the next window. Then, to add insult to injury, he decides to park me as though I’m some sort of inconvenience. He brings out a greasy mess of a burger; the bottom bun was literally soggy as all get out. I’ve stopped by because this location is a convenient stop on my way to and from work. It is in a great location. It looks aesthetic enough. The service is just beyond miserable. I was initially surprised the score was so low, but now I’m surprised it’s not lower. Weird thing is that the terrible service has never been from the employees, but from the managers; the one’s who are supposed to be leading by example… the ones the company is trying to replicate by having them lead/train. At this point, this location is a lost cause. ******************************************** Had to repeat my order several times at the drive through. After they take the payment they decide to “park” me. If I wanted to park and wait for food, I’d of gone with curbside. The manager was rude and in dire need of soft skills. Bull in a china shop is an accurate description.
  • FO
    Felipe Osuna
    Sep 18, 2025
    1.0
    La primera vez dure más de 20 min esperando una amburguesa y la segunda ni siquiera me tomaron el pedido
  • KW
    Kevin Wagner
    Aug 21, 2025
    1.0
    I eat here way more than I like to admit and I have never had a "good meal" from this location either they make you go park in front say the frys are cooking but then come out not even 2 mins later... or to never getting fresh fresh because they are almost always stale. Employees make you feel like you need to rush to order or they are about to get off and just dont want to even take your order. Although I have had maybe 1 or 2 people who were actually providing a service. They didnt work there long... Seems like this happens alot with the reviews also. We accidently selected a further mcdonalds or this location just chose not to accept delivery that day whichever it was the other location was like night and day with quality and food temperature and presentation (the meat and cheese was actually on the buns.) Which blows my mind because its almost twice the distance away.... Do better.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's in Discovery Bay?

McDonald's in Discovery Bay is open for dine-in from 5:00 AM to 11:30 PM Monday to Wednesday, 6:00 AM to 10:00 PM Thursday to Saturday, and 5:00 AM to 11:30 PM on Sunday.

When is the drive-thru at McDonald's Discovery Bay open?

The drive-thru operates from 5:00 AM to 11:30 PM Monday to Wednesday, extends until 12:30 AM on Thursday, and is open until 1:00 AM on Friday and Saturday. On Sunday, it closes at 11:30 PM.