Baskin-Robbins

Reviews

• JJ

  Jeff

  Oct 24, 2025
  1.0
  The most stingy Baskin Robbins I've ever been to
• GG

  Gazal Ghoul

  Sep 24, 2025
  1.0
  Ahhh. That was interesting
• MB

  mahnoor Baig

  Aug 15, 2025
  1.0
  My mom and I stopped by for a sweet treat after eating at Wok Chinese, but had a very strange and uncomfortable experience. The man working told us he only accepted cash, then started reciting odd poetry, complaining about the world, and speaking to us in Hindi. We just wanted ice cream, but the conversation became increasingly awkward. My mom asked if he was okay or if the store was closing, and he insisted that he knew us and that we’d been to this Baskin-Robbins before — even though this was our very first visit. My mom explained that maybe he was confusing her with a friend who lives in the area and looks similar, but he wouldn’t let it go. He never gave us a receipt, and the whole interaction felt unsettling. I came back today to leave a review, and now it’s listed as “temporarily closed,” which makes the situation feel even shadier. I usually don’t write reviews, but I would recommend avoiding this location until it’s clear what’s going on.
• AB

  Abigail Banh

  Jul 21, 2025
  1.0
  I've never felt so uncomfortable in a Baskin Robbins before. The service is terrible; upon walking in I saw a man behind the counter (presumably the owner based on other reviews) laughing very loudly on the phone and ignoring me. Another person came in during this time and was also ignored. I stood by the freezers for a few minutes before a kid that couldn't be older than 10 (owners daughter?) came up to the counter and asked what I wanted. The lights were dimmed and the whole place just had an uncomfortable, unwelcoming feeling. Additionally, as other reviews noted, one of the freezers wasnt working and they overcharge for the ice cream compared to other nearby locations. I usually don't leave negative reviews- or even make a big deal of bad service- but after reading about others' experience at this location, I wanted to share mine as well and implore you to take your business somewhere else where you wont be ignored. The owner needs to be held accountable for his negligent, rude service and I understand now why the place was so empty and run down. This location is not an accurate representation of the franchise and either needs to be shut down or undergo a change of ownership to even begin to be decent. Take your business to the location on Chino Hills Pkwy or Coldstone. No one deserves the stingy treatment, poor maintenance, and horrible service at this location, so don't even bother.
• JL

  Jonathan Lewis

  Jun 30, 2025
  5.0
  I stopped in for a single scoop bowl of pecan ice cream, and it was absolutely delicious. High quality and full of flavor. The shop itself was very clean and comfortable, which made it a nice place to relax with my kids. The service was also excellent. The staff were friendly and helpful, and they offered plenty of samples so everyone could find something they liked. Prices are a bit on the higher side for a single scoop, but you get a lot more value when ordering multiple scoops, so next time we’ll probably share a larger order together as a family. Overall, this Baskin Robbins has consistently great ice cream and a welcoming atmosphere. We’ll definitely keep coming back!

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