McDonald's

3.6
1313 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4550 Clayton Rd, Concord, CA
94521, United States

Hours

Reviews

3.6
1,313 reviews
5 stars
507
4 stars
295
3 stars
218
2 stars
98
1 star
195

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences of incorrect orders and poor customer service.

Food Quality

Numerous reviews highlighted issues with food quality, including cold, stale, or improperly prepared items, leading to dissatisfaction.

Cleanliness

While some customers noted cleanliness in the dining area, others reported dirty tables and unsanitary conditions.

Order Accuracy

A significant number of reviews mentioned consistent problems with order accuracy, including missing items and incorrect orders.

Atmosphere

The restaurant's play area was appreciated by families, but some customers found the overall atmosphere to be affected by staff behavior and cleanliness issues.
  • GS
    Greg Stelter
    Oct 27, 2025
    4.0
    Nice service and good food
  • MF
    Mariett Froma
    Oct 9, 2025
    1.0
    Rude and worse costumer service. Doesn't even asked if you would like sauce for your order. They just technically shoved my order to my face saying "here." and when order was checked, it was wrong and they were the once who got mad at me for correcting them
  • BD
    Bong Doblas
    Oct 8, 2025
    3.0
    Needs more employees
  • YS
    Yusuf Shah
    Sep 13, 2025
    1.0
    This review is regarding the overnight supervisor in charge, this is the individual with the long hair tied in a ponytail. After a couple of years of being his customer in the morning he randomly decided to complain that I give him my rewards number at the window for him to enter into their system. I explained that it's difficult for me to open the app while I'm driving and that the app takes a long time to load majority of the time and that there is no other person in line behind me, I told him don't be lazy and don't make a big deal about it after a couple of years of not having a problem doing this simple task of entering four numbers. He continued to be rude and gave me a look that he was still irritated and pissed off. I'm not risking getting ticket especially if the police are out looking for people speeding down Clayton road with their phone in their hand, I'm also not risking getting into an accident by accidently veering the steering wheel left or right while trying to open up an app because the overnight manager is lazy. Lighten up Sir, I've been a customer for a while there's never been an issue.
  • KH
    Keith Howard
    Aug 28, 2025
    1.0
    Absolute dog food. Do yourself a favor and find the nearest garbage dumpster. The food you find there will be like eating at a 5 starr Michelin rated resturant compared to this dump. Drive though order at 1247 p.m., so its tail end lunch rush hour (apparently jokes on me). For context - I live 4 minutes away. So from picking up the order to first bite was about 12 minutes (you'd expect hot or really warm food right?) Got a cheeseburger combo and 6 piece nugget. For the low low price of $19.00 (thanks for nothing). Where do I even begin? Fries: Eating cardboard soaked in used motor oil would have tasted better. The fries were COLD, stale, and hard. Absolutely no taste other than they must have been cooked last century. They were also hard like they were cooked at 10 am yesterday and then dug out of the trash can and served. 2 bites and in the garbage they were so disgusting. Nuggets: Holy Mary - these things could have been museum quality art sculptures they were so petrified. Again cold, stale and cooked circa 1690. Seriously- who in their right mind (manager) allowed food that was cooked at the turn of the century to be served. What happened to QUALITY CONTROL. Burgers: Just on the downhill slide of being medium warm. At least the pickles and onions tasted fresh. Again the bun was rock hard on one side amd cold as the dead cow they came off of. Funny how we hear in the news how much money McDonald's is loosing. We'll- serving absolute garbage food like this is a certain tactic to bankrupt the place. I knew i should have just went to jack in the box down the street. Sure - could have had the same expirnece food qulaity wise but at least the foods HOT and cooked this decade. Only saving grace was the very nice drive through lady taking the cash. She gets 5 stars. The one giving the food not so much.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 4550 Clayton Rd, Concord, CA?

McDonald's at 4550 Clayton Rd, Concord, CA is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-through service and what are its hours?

Yes, this McDonald's has a 24-hour drive-through available every day.