McDonald's

3.8
1086 reviews
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Business Details

687 East Palomar, Chula Vista, CA
91911, United States
(619) 216-7599
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
687 East Palomar, Chula Vista, CA
91911, United States

Hours

Reviews

3.8
1,086 reviews
5 stars
497
4 stars
213
3 stars
165
2 stars
65
1 star
146

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and unresolved order issues.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Cleanliness

Some customers noted that the restaurant was clean and well-maintained, while others reported unsanitary conditions.

Food Quality

Mixed feedback on food quality, with some praising the taste while others complained about cold or poorly prepared items.

Playground Availability

The presence of a playground was appreciated by families, but there were complaints about its accessibility during certain hours.
  • JB
    Jeffrey Boco
    Nov 17, 2025
    5.0
    Baby it's back!!! 😋
  • JC
    Joshua Crotzer
    Oct 7, 2025
    1.0
    Please update your hours that you close instead of saying one a m.Can you please change it to 12:40 a m?Thank you
  • RR
    Ricardo Rosiñol
    Oct 6, 2025
    1.0
    The dine was closed when it's supposed to be open
  • MM
    Mahesvara
    Oct 4, 2025
    5.0
    Tenía antojo de un muffin con carne y lo pedí con dos y doble queso y estaba riquísimo. El café también está sabroso
  • RV
    Renz V
    Aug 26, 2025
    1.0
    If I could even give a ZERO star with the service I’ve received here I will definitely put ZERO star! Very bad customer service. In fact, I could say it was the rudest and worst experienced I’ve ever had. Bought 2 Happy Meal and requested to have my toy replaced since they gave me the same toy from my previous order. The man named “Ray” who claimed to be the Manager on Duty that night said that they CANNOT swap the toy (even if they just gave me the Happy Meal box). He said that it was MCDONALD’s rule that they dont swap toy. The other guy who was working that day just turned his back and I can tell that he was laughing while I was voicing out my concern. I saw that they have a lot of toys that have different designs that night but they REFUSED to change the toy that they gave me! They were very rude to me. The phone number for customer care posted around the store was not even working because I tried calling it. Worst place to go if you are planning to collect HAPPY MEAL toys because the people here are inconsiderate, rude, and very unprofessional!
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 687 East Palomar in Chula Vista?

McDonald's is open daily from 5:00 AM to 1:00 AM, with extended hours until 2:00 AM on Fridays and Saturdays.

Does the McDonald's location offer drive-through service?

Yes, the McDonald's at 687 East Palomar has a drive-through open from 5:00 AM to 1:00 AM Sunday through Thursday and until 2:00 AM on Friday and Saturday.