Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,190 reviews
5 stars
496
4 stars
261
3 stars
169
2 stars
63
1 star
201
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times for orders.
Food Quality
Several reviews mentioned issues with food quality, such as cold items, incorrect orders, and unsatisfactory preparation.
Cleanliness
Customers expressed concerns about the cleanliness of the restaurant, particularly in the dining and playground areas.
Value for Money
Many felt that the prices were too high for the quality of food received, with some noting that portion sizes seemed smaller.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, particularly highlighting the fries.
- KKKyleJan 3, 20265.0Nice clean location with a play place. My Daughter said "it's Beautiful!"
- OMOldskool MercadoDec 26, 20255.0Awesome😁👍🍟🍔
- RDRaenissha DavisDec 14, 20255.0I haven't felt an experience as beautiful as this at a McDonald's since I was a child. Absolutely nothing to complain about, nothing to suggest to this location, and nothing will stop us from making this our McDonald's home! Amazing job to the entire team! Keep it up!
- TWT WDec 14, 20251.0Terrible service. Poor customer service skills and basic human decency. Unable to manager on duty is incompetent and unable to organize their priorities.
- DDDemiDec 9, 20251.0I pay with Apple Pay it got charged from my bank account and they don’t give me my food
Frequently Asked Questions About McDonald's
What are McDonald's operating hours at 2254 Otay Lakes Rd, Chula Vista?
McDonald's at 2254 Otay Lakes Rd is open 24 hours a day, 7 days a week.
Does McDonald's at this location offer delivery services?
Yes, McDonald's offers delivery services 24/7 including same-day and no-contact delivery options.
Is there a drive-thru available at this McDonald's and what are its hours?
Yes, there is a drive-thru available and it operates 24 hours every day.
Which payment methods are accepted at McDonald's on Otay Lakes Rd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I order food online from this McDonald's location?
You can order online via the McDonald's app or through their delivery website at https://mcdonalds.order.online/business/-5579.
What kind of dining services does McDonald's at this location offer?
The services include drive-thru, curbside pickup, McDelivery, mobile offers, mobile ordering, and free WiFi.
What nearby restaurants are close to McDonald's at 2254 Otay Lakes Rd?
Nearby restaurants include TenderFix by Noah Schnapp (chicken), International House of Pancakes, IHOP, Arby's, Pokebay (poke and sushi), Jimmy John's, Which Wich, Islands Restaurant, Chipotle Mexican Grill, Starbucks, Dunkin', Panda Chef, Pansang's Filipino Cuisine, L&L Hawaiian Barbecue, Luna Grill, Flame Broiler, Bento & Noodles, and Baskin-Robbins.
Are there any shopping or entertainment centers near McDonald's Chula Vista?
Yes, Eastlake Village Center is nearby, featuring shops and a cinema for entertainment.
What facilities are available near McDonald's for fitness and wellness?
F45 Training Eastlake Village gym is nearby for active life and sports recreation, and VIP Nails and Spa offers beauty and spa services.
How can nearby places enhance my visit to McDonald's at Otay Lakes Rd?
You can combine your visit with nearby dining options like IHOP or Chipotle, enjoy shopping and a movie at Eastlake Village Center, or visit local spots such as Starbucks or Baskin-Robbins for coffee or dessert before or after your meal.