Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,178 reviews
5 stars
489
4 stars
260
3 stars
169
2 stars
63
1 star
197
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor customer service, including rude staff and incorrect orders.
Wait Times
Many reviews mentioned long wait times, especially in the drive-thru, with some customers waiting over 20 minutes.
Cleanliness
Several customers noted issues with cleanliness, particularly in the dining area and restrooms.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, indicating a lack of attention to detail.
Food Quality
While some customers enjoyed the food, others criticized it for being cold or not prepared as requested.
- VAvictor aguirreNov 5, 20251.0“Larry” the manager at this place was very disrespectful along with the younger staff member on duty. I drive to this location passing 3 other McDonald’s For the “better service” Wow never again They’re in there just clowning around.
- RGricky garciaNov 5, 20255.0Very clean, usually fast, typical McDonalds food, but one of the last remaining with a playground for the kids, which is why we come to this one specifically. Friendly staff.
- GGGabrielNov 2, 20251.0Poor service, my food was supposed to be brought to my table and it was left at the counter. After I got my food I noticed it was barely even warm. I asked for some fresh food and the manager I had talked to had an attitude about it. Very disappointing.
- GGGodzuki26Nov 1, 20254.0Just doesnt feel like anything. The deals are not dealin and the meals arent anything special. The only thing that stands out are the prices.
- CDCathy DelOct 16, 20255.0This McDonald's is always busy but I am impressed that we didn't wait too long. Also, since they control amenities like napkins, ketchup etc. we have to ask after we got our order. Marilyn was nice and she even cleaned our table when I requested to please wipe our table clean. If you see the table dirty, just ask. I have always gone to this location and they are always busy any time of day both dine in and drive through. I am also glad that their toilet is always clean. I also like that they have meal deals like the $5 meals. It is easy on the pocket. I spent like around $17 for 3 meals.
Frequently Asked Questions About McDonald's
What are McDonald's operating hours at 2254 Otay Lakes Rd, Chula Vista?
McDonald's at 2254 Otay Lakes Rd is open 24 hours a day, 7 days a week.
Does McDonald's at this location offer delivery services?
Yes, McDonald's offers delivery services 24/7 including same-day and no-contact delivery options.
Is there a drive-thru available at this McDonald's and what are its hours?
Yes, there is a drive-thru available and it operates 24 hours every day.
Which payment methods are accepted at McDonald's on Otay Lakes Rd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I order food online from this McDonald's location?
You can order online via the McDonald's app or through their delivery website at https://mcdonalds.order.online/business/-5579.
What kind of dining services does McDonald's at this location offer?
The services include drive-thru, curbside pickup, McDelivery, mobile offers, mobile ordering, and free WiFi.
What nearby restaurants are close to McDonald's at 2254 Otay Lakes Rd?
Nearby restaurants include TenderFix by Noah Schnapp (chicken), International House of Pancakes, IHOP, Arby's, Pokebay (poke and sushi), Jimmy John's, Which Wich, Islands Restaurant, Chipotle Mexican Grill, Starbucks, Dunkin', Panda Chef, Pansang's Filipino Cuisine, L&L Hawaiian Barbecue, Luna Grill, Flame Broiler, Bento & Noodles, and Baskin-Robbins.
Are there any shopping or entertainment centers near McDonald's Chula Vista?
Yes, Eastlake Village Center is nearby, featuring shops and a cinema for entertainment.
What facilities are available near McDonald's for fitness and wellness?
F45 Training Eastlake Village gym is nearby for active life and sports recreation, and VIP Nails and Spa offers beauty and spa services.
How can nearby places enhance my visit to McDonald's at Otay Lakes Rd?
You can combine your visit with nearby dining options like IHOP or Chipotle, enjoy shopping and a movie at Eastlake Village Center, or visit local spots such as Starbucks or Baskin-Robbins for coffee or dessert before or after your meal.